Tmya Henry
Slidell,LA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Student-focused counselor and advisor with strong background in student support and crisis intervention. Drives student success by partnering closely with administrators, teachers and guardians on diverse initiatives. Background in one-on-one assistance and group instruction. Talented in facilitating college, vocational and military applications.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Success Coach
City Year Baton Rouge
Baton Rouge, LA
10.2024 - 05.2025
- Provided individualized coaching to students on academic success strategies and study skills.
- Conducted one-on-one meetings with students to discuss their progress towards achieving academic goals.
- Developed relationships with faculty members to better understand student needs and help them succeed academically.
- Evaluated student performance data to identify trends in student success or areas of need for improvement.
- Promoted the use of campus resources that support student learning outcomes and overall well-being.
Assistant Director
3 Sisters Academy
New Orleans, LA
04.2024 - 10.2024
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Ensured compliance with safety regulations among all personnel.
Cashier
Academy Sports and Outdoors
Slidell, LA
12.2023 - 04.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
Cashier
Lowes
Slidell, USA
03.2023 - 07.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
Sandwitch Artist
SUBWAY®Restaurants
Slidell, USA
09.2021 - 11.2022
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with products and supplies.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Organized inventory for efficient restocking of products.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Trimmed meats and cheeses for sandwiches as needed.
Education
High School Diploma -
Slidell High School
Slidell, LA05.2023
Associate of Science -
Delgado Community College
New Orleans, LASkills
- Returns Processing
- Customer Assistance
- POS Systems
- Customer Service
- Cash Handling
- ID Verification
- Loyalty Program Promotion
- Complex Problem-Solving
- Retail Merchandising
- Ordering and Stocking
- Written and Verbal Communication
- Cleaning and Sanitizing
- Academic advising
- Networking and relationship building
- Collaborative Teamwork
- Multitasking Abilities
- Professionalism
- Problem-solving abilities
- Reliability
- Student Counseling
Accomplishments
- Promoted Head shift lead
Affiliations
- Volunteer at nursing home
- Community service
- Assist with Youth Basketball Association
- Student tutor
Certification
- ServSafe Certified
Languages
American sign language
Limited
References
References available upon request.
Timeline
Student Success Coach
City Year Baton Rouge
10.2024 - 05.2025
Assistant Director
3 Sisters Academy
04.2024 - 10.2024
Cashier
Academy Sports and Outdoors
12.2023 - 04.2024
Cashier
Lowes
03.2023 - 07.2023
Sandwitch Artist
SUBWAY®Restaurants
09.2021 - 11.2022
High School Diploma -
Slidell High School
Associate of Science -
Delgado Community College
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