Dianabella Navarro
Carpentersville,IL
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Sales and Service Retail Associate
Kohls Department Store
Algonquin, Illinois
09.2024 - Current
- Assisted customers with product inquiries and locating merchandise throughout the store.
- Maintained clean and organized sales floor to enhance shopping experience for customers.
- Processed transactions accurately at the register while ensuring a positive checkout experience.
- Handled customer returns and exchanges following store policies and procedures effectively.
- Engaged with customers to promote loyalty programs and encourage membership sign-ups.
- Operated cash register to process payments from customers.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Greeted customers and provided excellent customer service.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Assisted with special projects such as reorganizing the store layout or launching new products.
- Performed price checks on items requested by customers.
- Engaged with customers to determine appropriate items to fit needs.
- Resolved customer complaints in a professional manner.
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
Education
Penn Foster Career School
Scranton, PA 02.2024 - 09.2025
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Sales techniques
- Effective communication
- Damaged goods processing
- Reliability and punctuality
- Product knowledge expertise
- Customer engagement
- Approachability
- Self-directed learning
- Shelf recovery
- Product merchandising
- Suggestive selling
- Product knowledge
- Dressing room support
- Price tagging
- Self-checkout assistance
- Returns and exchanges
- Retail sales
- POS system operation
- Teamwork and collaboration
- Cash register operation
Languages
Spanish
Full Professional
Portuguese
Limited
References
References available upon request.
Timeline
Sales and Service Retail Associate
Kohls Department Store
09.2024 - Current
Penn Foster Career School
02.2024 - 09.2025