Professional safety-driven customer care clinician with over 15 years experience. Skilled in problem-solving and time management skills with the ability to show compassion when dealing with patients and customers. Able to apply management concepts to advocate for clients as well as the needs of the organization. Highly skilled working within collaborative environments. Willing to learn and capable of prioritizing tasks.
Hi, I’m
Diana E Rooks
Springfield,OH
Summary
Overview
15
years of professional experience
Work History
DaVitaSpringfield , OH
Dialysis Technician
01.2024 - Current
Job overview
- Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
- Maintained accurate records of patients' medical history and treatment plans in accordance with HIPAA regulations.
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
Dayton Optometric Center Kettering, OH
Apprentice Optician
10.2022 - 12.2023
Job overview
- Verified patient's prescription accuracy prior to dispensing eyewear.
- Provided product knowledge to customers regarding frames, lens options, coatings, tints.
- Performed administrative tasks such as filing paperwork, submitting claims and scheduling appointments.
Adecco StaffingVandalia, OH
Factory Production Worker
05.2020 - 10.2022
Job overview
- Loaded parts onto conveyor belts for further processing.
- Identified potential process improvements that could increase efficiency and productivity.
- Followed written instructions regarding product assembly processes.
Katzen Eye GroupLutherville-Timonium, MD
Ophthalmic Technician
10.2009 - 10.2016
Job overview
- Assisted retina and glaucoma ophthalmologists with examinations and surgeries.
- Performed slit lamp examinationa, visual acuity tests, tonometry, auto refractions and other vision tests
- Transferred knowledge by training ophthalmic assistants, technicians and interns.
Education
Community College of Baltimore County
Associate
University Overview
Essex County College
Associate
University Overview
Skills
- Electronic Medical Records (EMR)
- 8 years of Call Center
- Problem resolution
- Critical thinking proficiency
- CPR and BLS certified
- 4 Combined years of factory experience
- Staff training and development
- Microsoft Applications
- Deposit and withdrawal processing
- Inventory Management
Timeline
Dialysis Technician
DaVita
01.2024 - Current
Apprentice Optician
Dayton Optometric Center
10.2022 - 12.2023
Factory Production Worker
Adecco Staffing
05.2020 - 10.2022
Ophthalmic Technician
Katzen Eye Group
10.2009 - 10.2016
Community College of Baltimore County
Associate
Essex County College
Associate