DIANA G. Saenz LAM
Odenton,MD
Summary
Motivated and Results-Oriented Requirements Management & Elicitation Specialist with a proven track record of success in leading the requirements process for Agile software development projects. I excel at gathering, analyzing, and documenting comprehensive requirements for enterprise-level solutions, particularly within the demanding environment of customer support operations. I am skilled in using Salesforce as the development platform and thrive in fast-paced, collaborative Agile environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Analyst
Booz Allen Hamilton
01.2023 - Current
- Owns requirement management and elicitation for an Agile-based development team building a Salesforce solution for enterprise-level call center operations.
- Led backlog grooming sessions, requirement workshops, sprint demos, and sprint planning.
- Articulated clear acceptance criteria and aligned user stories to requirements outlined in the Business Requirements Document (BRD).
- Demonstrated product functionality during sprint checkpoints and user acceptance testing (UAT); collaborated with developers, solution engineers, and technical architects to determine solutions for end-user requests and reported defects.
- Partners with the client to implement future-state recommendations to enhance current processes and operations to a unified clinical-based business model that meets VA’s policy.
Business Analyst and Solutions Engineer Fellow
Booz Allen Hamilton
01.2022 - 01.2023
- Broadened my Salesforce skills through the internal training program Salesforce Academy (SFA) that includes access to online training materials, instructor-led sessions including multiple hands-on workshops and daily classes.
- As a Business Analyst, led a team to deliver rapid prototyping solutions
- Partnered with a team of architects, developers, testers, leading junior analysts, and other key stakeholders, to identify clients’ business needs, gather user requirements, and develop user stories.
- Understands the overall direction and nuanced user needs clearly.
- Worked with a team as they fulfilled needs by creating deployable features.
ESL Teacher
VIPKID
01.2017 - 01.2022
- Delivered one-on-one, immersive English language lessons aligned with U.S Common Core Standards to Chinese Students in the virtual classroom setting.
2nd Grade Spanish Teacher
Pan American Academy Charter
01.2012 - 01.2015
- Developed and implemented effective, inquiry-based lesson plans, homework assignments, and assessments that aligned with state standards and the instructional standards of Pan American Academy Charter School.
Human Resources Supervisor
Toys R Us/Babies R Us
01.2010 - 01.2012
- Responsible for implementing the HR Strategy including employee relations, industry research, recruitment, turnover/retention, and training/development focused on customer service and user support.
- Demonstrated strong field analysis skills and functional experience, including requirements gathering and creating solutions to meet training needs.
Assistant Manager
The Limited
- Demonstrated leadership and promoted a teamwork-oriented environment setting high standards and modeling behavior for optimum guest service.
- Assisted with logistical planning for special events in our region (including managing the guest list and coordinating production of materials).
Education
Master’s in Education - Urban Education
University of Pennsylvania
Philadelphia, PA05.2013
Bachelor of Science - Fashion Merchandising
Philadelphia University
Philadelphia, PA12.2009
Skills
- Acceptance Criteria
- Requirement Analysis
- Tactical Planning
- Backlog Refinement
- Client Delivery
- Detail-Oriented
- Written Verbal Communication
- Agile Methodology
- Technical Curiosity
- Software: Microsoft Office: Word, Excel, Outlook, Visio, Lucid Chart, Jira, Salesforce
- Operating Systems: Mac / Microsoft Windows
Websites
Certification
Scrum Master
SAFe 5 Practitioner
Salesforce Platform App Builder
Salesforce Administrator
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Analyst
Booz Allen Hamilton
01.2023 - Current
Business Analyst and Solutions Engineer Fellow
Booz Allen Hamilton
01.2022 - 01.2023
ESL Teacher
VIPKID
01.2017 - 01.2022
2nd Grade Spanish Teacher
Pan American Academy Charter
01.2012 - 01.2015
Human Resources Supervisor
Toys R Us/Babies R Us
01.2010 - 01.2012
Assistant Manager
The Limited
Master’s in Education - Urban Education
University of Pennsylvania
Bachelor of Science - Fashion Merchandising
Philadelphia University