A motivated Business Analyst with a 4+ years of experience. Outstanding reputation for problem-solving and raising client satisfaction. Successful at responding to shifting business needs and priorities. Skilled at implementing innovations and putting complex ideas in clear terms for technical and nontechnical colleagues. Keen on utilizing and growing my skillset while facilitating company growth.
Hi, I’m
Eudora Nyere
Cypress,TX
Summary
Overview
7
years of professional experience
1
Certification
Work History
All-state InsuranceHouston, TX
Business Analyst
08.2020 - 10.2022
Job overview
- Elicited and gathered user and business requirements through open end discussions and surveys from keyholder, customers, subject matter experts to define scope and requirements for business.
- Support product through its life cycle Analyzing data to inform business decisions.
- Elicited stakeholder feedback and input through interviews and surveys.
- Responsible for process flow documentation, use case documentation as needed for all assigned projects.
- Involved in documentation during various phrases of software development life cycles.
- Involved in all phrases of project life cycle.
- Experienced in working with teams and product owners to define value and user-driven product roadmaps and transform into actionable user stories and sprint plans
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
Capital OneHouston, TX
Business Analyst
01.2018 - 06.2020
Job overview
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Surfaced insights and findings to support business and technical decisions.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
- Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers .
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Identified process inefficiencies through gap analysis and outlined sensible solutions
Decipher Network Cypress, TX
Customer Service Manager
01.2016 - 12.2018
Job overview
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Reviewed accounts for payments received or approved credit arrangements.
Bethlehem services Cypress, Texas
CPR Instructor
10.2022 - 05.2023
Job overview
- Taught complete requirements to help participants pass official CPR certification.
- Implemented hands-on activities to practice CPR techniques and refine students' skills to prepare each for emergency situations.
- Instructed students in chest compression methods to restore partial flow of oxygenated blood to brain and heart.
- Maintained extensive knowledge in first aid, CPR and automated external defibrillators.
- Coached students on respirations and presence of pulse in adults, children and infants with AHA-approved training materials.
- Followed official American Heart Association Manuals to deliver knowledgeable and relevant training to class participants.
- Planned and completed detailed lectures to outline CPR course material for students.
- Taught students about advanced methods of chest compressions and artificial respiration.
Education
Imo State UniversityNigeria, Africa
Bachelor of Science from Business Administration
University Overview
Skills
- Data Compiling
- User Stories
- Risk Assessment
- Decision Making
- Strategic Planning
- Acceptance Criteria
- Business Requirements
- Business Process Mapping
- Spreadsheet Development
- Business Process Improvement
- Work Organizing and Prioritizing
- Program Testing User Expectations
- Client Meetings and communication
- User Acceptance Testing (UAT)
Languages
English
Professional
Certification
- Certified ServiceNow Administrator.
- CBAP - Certified Business Analysis Professional
Timeline
CPR Instructor
Bethlehem services
10.2022 - 05.2023
Business Analyst
All-state Insurance
08.2020 - 10.2022
Business Analyst
Capital One
01.2018 - 06.2020
Customer Service Manager
Decipher Network
01.2016 - 12.2018
Imo State University
Bachelor of Science from Business Administration
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