Diana K. Georgakopoulos
Webster,NY
Summary
Skillful dependable and quality-driven team player offering 20+ years of health care industry expertise. Providing hands-on experience in operational procedures, and investigating complex troubleshooting issues. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Methods and Operations Analyst
University Of Rochester Medical Center
2018.03 - Current
- Builds, configures, supports and maintains LIS and supporting systems while maximizing operational efficiency and addressing system needs of Lab Directors, Faculty, Management and Staff.
- Optimized operational efficiency by analyzing processes and procedures and make suggestions on ways to improve quality, reduce costs and gain efficiencies for URMC laboratories.
- Act as lead for new instrument implementation and process improvements by recognizing effected parties and facilitating conversations to anticipate needs and accomplish positive go live events.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
Software Technical Specialist I- WAM TAC
Sysmex America
2016.05 - 2018.03
- Provide quality support service for Sysmex WAM customers by improving system efficiency through optimizing software configurations.
- Streamlined technical workflows for enhanced productivity through implementation of automation tools.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
Medical Technologist Specialist Hematology
University Of Rochester, Hematology Lab
2012.10 - 2016.05
- Lead in validating, maintaining and troubleshooting Hematology Sysmex analyzers and WAM middleware, including monitoring quality control and quality assurance programs and reagent inventory management.
- Assisted in training and mentorship of new Medical Technologists and students, fostering positive learning environment for skill development.
- Streamlined lab operations by implementing effective inventory management systems and reducing waste of supplies.
Medical Technologist
University Of Rochester, Hematology Lab
1999.10 - 2012.10
- Enhanced patient care by accurately performing and interpreting laboratory tests in hematology departments.
- Assisted in training and mentorship of new Medical Technologists, fostering positive learning environment for skill development.
- Reduced turnaround time for test results by efficiently processing specimens and maintaining optimal instrument performance.
Education
Bachelor of Science - Medical Technology
University of Buffalo
Buffalo05.1999
Skills
- Process updates
- SOFT LIS
- WAM Middleware
Certification
- New York State Licensed Clinical Laboratory Technologist
Languages
Greek
Timeline
Methods and Operations Analyst
University Of Rochester Medical Center
2018.03 - Current
Software Technical Specialist I- WAM TAC
Sysmex America
2016.05 - 2018.03
Medical Technologist Specialist Hematology
University Of Rochester, Hematology Lab
2012.10 - 2016.05
Medical Technologist
University Of Rochester, Hematology Lab
1999.10 - 2012.10
Bachelor of Science - Medical Technology
University of Buffalo
- New York State Licensed Clinical Laboratory Technologist
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