Diana Granados Rodriguez
Kirkland,WA
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Patient Registrar/Patient Access Representative
Evergreen Health Hospital
Kirkland, WA
11.2020 - Current
- Performed pre-registration functions such as verifying demographic information and collecting deposits and co-payments.
- Answered phones promptly in a professional manner.
- Provided support to the clinical staff with registration issues or concerns.
- Verified insurance eligibility through online portals or by phone calls.
Owner/manager
Gabriel's Painting And More LLC
, WA
08.2017 - Current
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Prepare financial or regulatory reports required by laws, regulations,
- Ensured compliance with local, state, and federal regulations.
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
Housekeeper
Environmental ServiceTech, Evergreen Health
Kirkland, WA
04.2020 - 11.2020
- Work comfortably and efficiently during high demanding hours in emergency department
- Stay productive during non-demanding hours during the working shift
- Returned rooms to occupant-ready status to satisfy future guests.
- Used cleaning chemicals following proper guidelines.
Education
High School Diploma -
Lake Washington Istitute of Technology
Kirkland, WA06.2018
Skills
- Non-judgemental Experienced
- Interaction with Patient Experienced
- Customer Service Experienced
- Dedicated Experienced
- Eager Learner Experienced
- Team Leadership
- Staff Scheduling
- Problem-Solving
- Customer Service
- Registration, Pre-admissions, Admissions and Direct Transfer
- Multitasking and Organization
- Calm and Effective Under Pressure
- Quality Standards and Protocols
- Critical Thinking
References
References available upon request.
Timeline
Patient Registrar/Patient Access Representative
Evergreen Health Hospital
11.2020 - Current
Housekeeper
Environmental ServiceTech, Evergreen Health
04.2020 - 11.2020
Owner/manager
Gabriel's Painting And More LLC
08.2017 - Current
High School Diploma -
Lake Washington Istitute of Technology