Diana Karen Torua Garcia
Phoenix,AZ
Summary
Insightful Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work History
Manager Director
GALLE LLC
12.2019 - 07.2023
- Managed company budgets, ensuring financial stability and long-term profitability.
- Increased revenue through strategic business development initiatives and strong client relationships.
- Negotiated contracts with vendors, securing favorable terms that reduced overall costs.
- Improved marketing to attract new customers and promote business.
Subject Matter Expert
Insight Global
07.2020 - 12.2021
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Mentored junior team members, contributing to their professional growth and development.
- Collaborated with management to identify and prioritize new development concepts.
- Evaluated staff performance and provided coaching.
- Maintained database systems to track and analyze operational data.
Bartender
Paz Cantina
04.2019 - 04.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Customer Service Representative
Teleperformance
02.2016 - 12.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Certificate in Business - Business
Local First Business Accelerator
Phoenix, AZ07.2020
High School Diploma -
COBACH Villa De Seris
Hermosillo, Sonora06.2018
Paramedic Training - Medical Training
San Patricio
Hermosillo Sonora07.2017
Skills
- Operations Management
- Sales Strategy
- Data Analysis
- Marketing Strategy
- Staff Training and Development
- Conflict Resolution
- Business Administration
- Project Planning
- Customer Service
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Subject Matter Expert
Insight Global
07.2020 - 12.2021
Manager Director
GALLE LLC
12.2019 - 07.2023
Bartender
Paz Cantina
04.2019 - 04.2020
Customer Service Representative
Teleperformance
02.2016 - 12.2018
Certificate in Business - Business
Local First Business Accelerator
High School Diploma -
COBACH Villa De Seris
Paramedic Training - Medical Training
San Patricio
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