Diana M. Avila Ozuna
Holtwood,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level software engineer position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Processing Operator
Maplehofe Dairy
08.2022 - Current
- Maintained compliance with health, safety, and environment practices.
- Efficiently operated all equipment and machinery according to manufacturer instructions.
- Observed all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.
- Communicated effectively with team on technical level.
Au Pair
Cultural Care
05.2020 - 05.2022
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
Customer Service Representative
Teleperformance
06.2017 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Applied Science in Information Technology - Computer Software And Media Applications
Utel
Mexico City05.2025
High School Diploma -
Tecmilenio
Jalisco Mexico05.2019
Skills
- Safety Procedures
- Electronic Information Systems
- Troubleshooting and Repair
- Production and Processing
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Processing Operator
Maplehofe Dairy
08.2022 - Current
Au Pair
Cultural Care
05.2020 - 05.2022
Customer Service Representative
Teleperformance
06.2017 - 04.2020
Bachelor of Applied Science in Information Technology - Computer Software And Media Applications
Utel
High School Diploma -
Tecmilenio
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