Diana Marcela Silva R

• Provided career coaching and employment‑readiness support to 200+ students and families annually.
• Serve as the primary point of contact for students and families, providing clear guidance through eligibility steps, documentation requirements, and onboarding into programs.
• Facilitated weekly workshops reaching 20–40 participants per session.
• Maintain accurate records, data entry, and reporting aligned with MCPS and WSM standards.
• Maintained 100% compliance with MCPS and WSM documentation standards.
• Coordinated referrals to community resources, increasing service completion rates by 25%.
• Organized workshops focused on essential job-seeking skills such as resume writing, interviewing techniques, and networking strategies.
• Developed customized job search strategies for clients facing unique challenges such as extended gaps in employment or career transitions.
• Established strong relationships with local employers, expanding networking opportunities for clients seeking new career paths.
• Partnered with educational institutions offering programs related to professional development activities designed to enhance employability skills.
• Increased overall client satisfaction by consistently delivering timely feedback on resumes, cover letters, and LinkedIn profiles.
• Analyzed student academic records to assess educational and career goals.
• Planned and promoted career planning presentations, work experience programs and career workshops.
• Developed and delivered presentations to educate clients on topics related to coaching.

Oversaw documentation and compliance for 300+ youth and families across multiple programs.

• Supervised a team of 5–10 staff and interns, ensuring consistent 100% accuracy in case documentation.
• Managed partnerships with 15+ community organizations, expanding access to employment and stabilization resources.
• Led community engagement events with 300+ attendees, ensuring seamless logistics and partner coordination.
• Coordinated logistics, vendor agreements, and service delivery with external partners.
• Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
• Conducted assessments and follow‑ups for 150+ clients annually, improving program retention by 20%.
• Developed and maintained logistics workflows, procedures and reports.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
• Assisted in recruiting, hiring and training of team members.

• Managed a caseload of 80–120 families, ensuring timely completion of eligibility, recertification, and service plans.
• Coordinated referrals to workforce, housing, and mental‑health services, increasing resource utilization by 35%.
• Maintained detailed case notes and reporting with 100% compliance across all audits.
• Provided crisis intervention and conflict resolution for 10–15 cases per week, improving client stability and engagement.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
• Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
• Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
• Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.

• Developed and executed targeted marketing strategies that increased client inquiries by 25–40% and boosted event bookings by 20–30%.
• Built and maintained relationships with 30–50 corporate clients, tourism agencies, and vendors, expanding service offerings and securing recurring contracts.
• Prepared 50+ customized sales proposals, pricing packages, and service presentations annually, improving conversion rates and client acquisition.
• Analyzed customer feedback and event outcomes to refine service delivery, increasing satisfaction scores by 15–20% and strengthening repeat business.
• Developed territory plans aligned with revenue goals and market opportunities.
• Coordinated sales forecasts, reporting, and performance tracking for leadership review.
• Trained sales staff on product knowledge, CRM updates, and objection handling.
• Collaborated with marketing and operations to align campaign execution with sales targets.

Completed a Maryland Department of Labor Registered Apprenticeship in Career Coaching, focused on vocational guidance, career‑pathway exploration, client intake, documentation, and cross‑agency coordination to support employment and training outcomes.

Completed a professional diploma in Teaching Spanish as a Foreign Language (ELE), with training in instructional strategies, learner assessment, curriculum development, and culturally responsive communication.

Hospitality and Tourism Management studies focused on service operations, event coordination, customer experience, and organizational logistics, with coursework in hospitality marketing, service quality, and business communication.

Business Administration studies emphasizing communication, client relations, process coordination, and organizational operations, with training in marketing, service management, and leadership.