Diana S. Molina
Jacksonville,FL
Summary
Talented professional offering 5+ years of experience in trend monitoring, market pricing and deal-making. Gifted in oral and written communication, contract negotiation and dispute resolution. Desire to bring expertise to a dynamic position with room for career growth and opportunity to make lasting impact on team profitability.
Overview
8
8
years of professional experience
Work History
Vault Clerk
U.S Bank
09.2022 - 08.2023
- Strong attention to detail, specifically with collecting, organizing, and sorting letters and numbers
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
- Assigned and distributed workflow to support efficient and effective front line operations.
- Trained new employees in processes and procedures for financial institution, answering questions and providing guidance.
- Updated, corrected, and filed documentation for bank records and compliance purposes.
- Increased production by 25% by filing and distributing work flow to maintain end of month quotas and minimized overtime hours.
Mobile Expert
T-Mobile
10.2021 - 08.2022
- Performed daily inventory counts and sent reports to management
- Conducted inbound/outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Activated both contract and pre-paid wireless phones for 200+ customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Increased monthly sales by recommending seasonal buy one get one sales, rebates and limited time offers.
Grooming/ Assistant Manager
Alvin’s Dog
11.2020 - 08.2021
- Managed 10 employees and distributed work flow to increase productivity to meet performance, quality, and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed effective marketing strategy that increased customer retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Waitress
Olive Garden
03.2015 - 09.2020
- Maintained server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
High School Diploma -
Lakes High School
Tacoma, WAAssociate of Arts -
Florida State College of Jacksonville
Jacksonville, FLSkills
- Interpersonal Communication
- Creativity and Adaptability
- Team Leadership and Motivation
- Performance Management
- Onboarding
Languages
Spanish
Professional Working
Timeline
Vault Clerk
U.S Bank
09.2022 - 08.2023
Mobile Expert
T-Mobile
10.2021 - 08.2022
Grooming/ Assistant Manager
Alvin’s Dog
11.2020 - 08.2021
Waitress
Olive Garden
03.2015 - 09.2020
High School Diploma -
Lakes High School
Associate of Arts -
Florida State College of Jacksonville