Diana P Madrid
San Antonio,TX
Summary
Seasoned police communications dispatcher with extensive experience at UT Health Science Center, San Antonio. Excel in multitasking for critical incidents while maintaining a professional demeanor under pressure. Provide leadership skills through numerous successful training sessions of new dispatchers and officers by combining technical proficiency with effective mentorship. Team player, fast learner, with a can-do attitude, and experience to enhance operational efficiency.
Overview
46
46
years of professional experience
Work History
Police Communications Dispatcher
UT Health Science Center Police Department
San Antonio, TX
01.2013 - Current
- Receive emergency and non-emergency calls from the public, determine the nature of the call, and dispatch appropriate personnel via police radio, telephone, Outlook email and chat, and MDTs.
- Prioritize responses to public emergencies and non-emergent calls to promptly dispatch police, or public safety officers, and notify fire and EMS while maintaining a constant status of field units and updated dispatch information.
- Operate law enforcement communication equipment (CAD), NCIC database, TXDOT, VisiNet Mobile Client, and other sites specific to UT Health (Vocera) to facilitate information as needed.
- Monitor alarms, including building alarms and fire alarms on campus, and dispatch appropriate personnel to locations.
- Monitor SAPD Prue radio, and relay accurate information to officers when it pertains to the UT Health surrounding area.
- Coordinated with other law enforcement agencies to provide assistance during high priority events or incidents.
- Manage multiple tasks simultaneously while remaining calm under pressure.
- Utilize standard operating procedures while providing services during emergency situations.
- Perform related duties, and fulfill all responsibilities as required.
- Participate in the FTO program training newly hired dispatchers and officers with the department.
Police Communications Dispatcher
Northside Independent Sch District Police
San Antonio, TX
09.2006 - 01.2013
- Maintained communications with Police Department personnel, and provided necessary support to field personnel via police radio, telephone, computer (CAD), and MDTs.
- Operated law enforcement CAD and NCIC databases to facilitate information to the department, along with TLETS.
- Monitored alarms for NISD schools and office buildings.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Performed related duties and fulfilled responsibilities as required.
Police Communications Dispatcher
San Antonio Independent School District Police
San Antonio, TX
02.2005 - 09.2006
- Received emergency and non-emergency calls from the public and employees, determined the nature of the call, and dispatched appropriate personnel with a composed approach.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Monitored alarms on NISD property.
- Performed related duties and fulfilled responsibilities as required.
Airport Police Dispatcher
City Of San Antonio Airport Police
San Antonio, TX
01.2005 - 01.2006
- Operated telephone switchboard systems for routing incoming calls appropriately.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Verified the status of units assigned to calls in order to ensure safety protocols were followed.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Used radio, telephone and computer system to update first responders with new information.
- Worked effectively in team environments to make the workplace more productive.
Transportation Dispatcher
Elegant Limousine & Charter
San Antonio, TX
01.2004 - 01.2005
- Relayed work orders, messages or information using telephones or two-way radios.
- Prepared daily work and run schedules.
- Assigned drivers to appropriate routes based on customer needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Police Dispatcher
City of Albuquerque Police Department
Albuquerque, NM
01.1997 - 01.2002
- Dispatched calls to the relevant police, or transferred to fire or medical personnel, depending on individual call situations.
- Coordinated communication between multiple agencies when responding to complex incidents.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Provided support to officers by relaying critical information during emergencies.
- Verified the status of units assigned to calls in order to ensure safety protocols were followed.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Prioritized and organized tasks to efficiently accomplish service goals.
Police Dispatcher
City of Las Cruces Police Department
Las Cruces, NM
01.1991 - 01.1997
- Prioritized calls based on severity level in order to ensure that those requiring immediate attention were addressed first.
- Monitored multiple radio frequencies, maintained contact with police officers in the field, and dispatched appropriate personnel to respond to situations, which included police, fire, and/or ambulance services.
- Ensured that all dispatch requests were handled promptly and efficiently.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Provided medical instruction over the telephone while awaiting paramedics or ambulance arrival.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
- Coordinated resources between responding agencies during multi-agency incidents.
Police Dispatcher
City of Albuquerque Police Department
Albuquerque, NM
01.1986 - 01.1991
- Dispatched calls to the relevant police, or transferred to fire or medical personnel, depending on individual call situations.
- Coordinated communication between multiple agencies when responding to complex incidents.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Provided support to officers by relaying critical information during emergencies.
- Verified the status of units assigned to calls in order to ensure safety protocols were followed.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Prioritized and organized tasks to efficiently accomplish service goals.
Dispatcher
City of Clovis Police Department
Clovis, NM
01.1979 - 01.1983
- Prioritized calls based on severity level in order to ensure that those requiring immediate attention were addressed first.
- Monitored multiple radio frequencies, maintained contact with police officers in the field, and dispatched appropriate personnel to respond to situations, which included police, fire, and/or ambulance services.
- Ensured that all dispatch requests were handled promptly and efficiently.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Provided medical instruction over the telephone while awaiting paramedics or ambulance arrival.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
- Coordinated resources between responding agencies during multi-agency incidents.
Education
Telecommunications Operator
Texas Commission On Law Enforcement
San Antonio02-2006
Certified As A Police Officer -
NM Law Enforcement Academy for Dispatch
Santa Fe, NM01-1982
Certified As A NM Police Communications Dispatcher -
Academy For Police Dispatcher
Santa Fe01-1981
High School Diploma -
Clovis High School
Clovis05-1980
Skills
- Excellent Radio communications with Computer-aided dispatching
- Communications training officer
- Critical incident response
- Prioritizing situations
- Multi-tasker
- Basic Microsoft office user
- Professional demeanor
References
References available upon request.
Timeline
Police Communications Dispatcher
UT Health Science Center Police Department
01.2013 - Current
Police Communications Dispatcher
Northside Independent Sch District Police
09.2006 - 01.2013
Police Communications Dispatcher
San Antonio Independent School District Police
02.2005 - 09.2006
Airport Police Dispatcher
City Of San Antonio Airport Police
01.2005 - 01.2006
Transportation Dispatcher
Elegant Limousine & Charter
01.2004 - 01.2005
Police Dispatcher
City of Albuquerque Police Department
01.1997 - 01.2002
Police Dispatcher
City of Las Cruces Police Department
01.1991 - 01.1997
Police Dispatcher
City of Albuquerque Police Department
01.1986 - 01.1991
Dispatcher
City of Clovis Police Department
01.1979 - 01.1983
Telecommunications Operator
Texas Commission On Law Enforcement
Certified As A Police Officer -
NM Law Enforcement Academy for Dispatch
Certified As A NM Police Communications Dispatcher -
Academy For Police Dispatcher
High School Diploma -
Clovis High School
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