Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Diana Paola Ortiz Vargas

Hialeah,FL

Summary

Results-oriented Service Manager with expertise in team leadership, cash handling, and customer service. Focused on optimizing operational efficiency and guest satisfaction through staff training and performance monitoring. Experienced in managing front-of-house operations and supervising staff to uphold high service standards and foster teamwork.

Overview

1
1
Language
2
2
years of professional experience

Work History

Service Manager

Chipotle Mexican Grill
05.2025 - Current
  • Lead daily restaurant operations and provide direction to crew members during shifts to ensure smooth and efficient service.
  • Managed front-of-house operations to ensure exceptional guest service, accurate orders, efficient line execution. and smooth restaurant flow.
  • Supervised and supported team members to maintain high standards for customer service, food quality, cleanliness, and food safety, fostering a positive dining environment.
  • Monitored restaurant performance and ensured adherence to operational procedures and company standards, contributing to consistent service quality.
  • Assist with training, coaching, and developing crew members to improve performance and strengthen teamwork.
  • Support inventory management, cash-handling procedures, and daily operational tasks.
  • Address guest concerns professionally and work to create a positive and consistent customer experience.
  • Collaborated with General Manager and management team to achieve operational goals and maintain restaurant standards, aligning team efforts with business objectives.
  • Demonstrate strong leadership, communication, problem-solving, and decision-making skills in a fast-paced environment.

Crew Member (Casher)

Chipotle Mexican Grill
07.2024 - 05.2025
  • Delivered friendly, efficient customer service, ensuring accurate transaction processing to enhance customer satisfaction.
  • Operated POS systems, handled cash, credit/debit card, and digital payments.
  • Maintained accurate cash drawers and adhered to cash-handling procedures to minimize discrepancies.
  • Assisted customers with questions, orders, and product information.
  • Maintained a clean, organized, and welcoming checkout area.
  • Worked effectively in a fast-paced environment while maintaining accuracy and professionalism.
  • Coordinated with team members to streamline daily operations, fostering a positive customer experience.

Skills

  • Inventory management
  • Cash handling
  • Staff training
  • Team leadership
  • Staff supervision
  • Customer service
  • Problem solving
  • Time management
  • Multitasking
  • Leadership

Languages

Spanish
Full Professional

Timeline

Service Manager

Chipotle Mexican Grill
05.2025 - Current

Crew Member (Casher)

Chipotle Mexican Grill
07.2024 - 05.2025
Diana Paola Ortiz Vargas