Diana R. Quintero
Miami,FL
Summary
Dedicated and compassionate healthcare professional with a strong background in patient care, clinical support, and leadership. Certified Medical Assistant with valuable hands-on experience in fast-paced medical environments and a commitment to delivering high-quality, patient-centered care. Former president of the QBIC club at FIU, showcasing exceptional organizational and leadership skills. Currently pursuing a Master of Public Health with the goal of addressing health disparities and promoting equitable healthcare access. Aspiring to become a physician assistant.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
American Care Medical Center
11.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Collaborated with healthcare professionals to ensure timely delivery of patient care services.
- Enhanced patient satisfaction by resolving administrative concerns and providing clear communication.
- Reduced wait times for patients with improved scheduling and resource allocation strategies.
Medical Assistant
Felix Guzman Internal Medicine Clinic
01.2024 - 10.2024
- Perform patient assessments, including vitals, and support physicians in examinations
- Administer ECG exams, assist in phlebotomy, and follow sanitary protocols
- Manage patient records and ensure compliance with healthcare regulations
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Administrative & Medical Support
CarePlus Medical / American Care Medical Center
10.2022 - 01.2024
- Provided clerical and administrative support, assisting with both front desk operations and medical procedures
- Assisted medical assistants, gaining hands-on experience in taking vitals, conducting ECG exams, blood draws, and adhering to sanitary protocols
- Answered phones, handled customer inquiries, and provided excellent service to patients and staff
- Organized and maintained patient files, ensuring accurate record-keeping
- Supported event coordination and provided on-site support for healthcare initiatives
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Summer Camp Instructor
Local Summer Camp
08.2016 - 03.2020
- Developed and taught lesson plans for children, addressing individual learning needs
- Utilized teaching aids to bridge learning gaps and maintain student engagement
- Communicated with parents about student progress and provided feedback on educational goals
Education
Bachelor of Science in Biology with a focus on Natural and Applied Sciences - Biology
Florida International University (FIU)
Miami, FL12.2024
Skills
- Patient Care & Medical Support
- Phlebotomy & ECG Administration
- Administrative Organization & File Management
- Leadership & Event Coordination
- Customer Service & Communication
- Cash Handling & Transaction Processing
- Team Collaboration & Mentorship
- Data analysis
- HIPAA compliance
- Diagnostic testing
- Patient record management
- Clinical assessments
- Problem solving
- Vital sign monitoring
- Medical terminology
- Direct patient care
- EMR / EHR
- Patient-focused care
Accomplishments
- Supervised team of 20 staff members.
- Documented and resolved EMR which led to productive patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Certification
- Certified Medical Assistant
- CPR Certified
- HIPAA Compliance Training
- Phlebotomy Certification (In Progress)
Leadership Experience
President of QBIC Club, Florida International University, 2022 - 2024, Led and coordinated club activities and events promoting interdisciplinary learning in biology., Organized workshops, guest speaker sessions, and collaborative student projects., Mentored club members and fostered a community of academic growth and engagement.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
American Care Medical Center
11.2024 - Current
Medical Assistant
Felix Guzman Internal Medicine Clinic
01.2024 - 10.2024
Administrative & Medical Support
CarePlus Medical / American Care Medical Center
10.2022 - 01.2024
Summer Camp Instructor
Local Summer Camp
08.2016 - 03.2020
Bachelor of Science in Biology with a focus on Natural and Applied Sciences - Biology
Florida International University (FIU)
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