Diana Rosa
Houston
Summary
Bilingual Senior Credit Analyst with 8+ years of experience in credit analysis, revenue operations, and financial decision-making. Proven ability to evaluate credit risk, analyze financial data, improve operational processes, and support business growth. Experienced leading teams, managing high-volume portfolios, managing end-to-end credit reporting for over 25,000 accounts, and collaborating across finance, sales, and operations. Seeking a remote Senior Credit Analyst, Credit Risk Analyst, or Finance Operations role.
Overview
13
13
years of professional experience
Work History
Revenue Management & Servicing Supervisor
Sunstrong Management
02.2026 - Current
- Supervised daily operations to ensure efficient workflow and service delivery.
- Created new processes to handle new and evolving technologies and solutions
- Coordinated and worked directly with cross functional teams to analyse and adjust processes and functionality to ensure accuracy
- Created reports detailing the status of servicing activities on a weekly basis.
- Investigated customer complaints regarding service delivery and implemented corrective actions as needed.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Conducted regular team meetings to communicate updates and expectations.
- Implemented process improvements to streamline operations and reduce delays.
Sr. Credit Analyst
Sunnova Energy Corp.
05.2023 - 02.2026
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
- Developed, tracked, and maintained metrics in support of bad debt planning.
- Validated and reconciled AR in support of monthly bad debt reviews with accounting team to ensure bad debt reserve was consistent with operational expectations across all markets.
- Reported bad debt variance explanations to various finance teams across the organization.
- Maintained reports used in monitoring aged receivables and other debt risk KPIs.
- Managed end-to-end credit reporting process for 18,000+ customer accounts, ensuring accuracy and compliance with FCRA and Metro 2 reporting standards.
- Achieved 99.9% billing accuracy
QA/Change Analyst
Sunnova Energy Corp.
11.2021 - 05.2023
- Conducted pre- and post-release implementation testing.
- Facilitated training sessions with BGO and revenue management members (both new and existing) to maintain up to date knowledge.
- Participated in high-level change management strategic planning, incorporating input from stakeholders, internal support staff and external factors.
- Developed and delivered change management support documentation and manuals.
Revenue Management Specialist
Sunnova Energy Corp.
09.2019 - 11.2021
- Managed collections dialer files, ensuring timely triggers for optimal collection efforts.
- Processed invoices for payment and disbursed funds via check, electronic transfer, or bank draft, ensuring accuracy in transactions.
- Conducted customer invoice cycle drafting and met an overall goal of 99% timeliness and accuracy.
- Audited and corrected billing and posting documents for accuracy.
- Researched and resolved billing discrepancies to enable accurate billing.
- Investigated and resolved customer disputes and inquiries daily, enhancing customer satisfaction.
Customer Service Representative II
Sunnova Energy Corp.
09.2018 - 09.2019
- Maintained customer loyalty by ensuring follow up calls within a timely manner.
- Specialized in case management and thorough case notation to ensure all customer information was accurate.
- Performed extensive research on accounts to ensure billing and credit underwriting requirements were met.
- Trained members of team to effectively verify Puerto Rican and US titles to meet contract underwriting policies for each region.
- Established a rapport with several departments within the company along with external dealers to efficiently resolve customers’ conflicts.
Customer Service Representative I
Sunnova Energy Corp.
07.2017 - 09.2018
- Provided excellent customer service and utilized quick thinking and exploratory techniques to assist customers with questions.
- Opened and maintained customer accounts by recording account information.
- Followed communication procedures, guidelines, and policies.
- Greeted customers warmly and asked probing questions to get to the root of customers' problem or reason for calling.
- Took payment information and other pertinent data such as addresses and phone number from customers.
Assistant Manager
Payless Shoesource
06.2013 - 06.2017
- Tracked sales and store goals, motivating team of six to achieve KPI targets.
- Was a product expert in order to upsell customers and better train employees.
- Implemented training standards for all associates in the store.
- Created employee schedules and monitored call-outs to enhance staffing during busy periods.
- Monitored cash intake and deposit records to improve accuracy and minimize discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associates - Accounting
University of Houston
Houston, TXHigh School Diploma -
Harmony Science Academy
Houston, TXSkills
- Credit risk assessment, management and Underwriting
- Credit Reporting and documentation
- Portfolio management
- Driver based bad-debt modeling
- Process, Strategy & Operations Management
- Proficient in Microsoft Office, Salesforce, Snowflake, Power BI, Tableau
- Revenue forecasting
- Analytical/Research Skills
- Effective Problem-Solving
- Time-Management
- Adaptable to New Environments
- Quick-Learner
Languages
- English
- Spanish
Timeline
Revenue Management & Servicing Supervisor
Sunstrong Management
02.2026 - Current
Sr. Credit Analyst
Sunnova Energy Corp.
05.2023 - 02.2026
QA/Change Analyst
Sunnova Energy Corp.
11.2021 - 05.2023
Revenue Management Specialist
Sunnova Energy Corp.
09.2019 - 11.2021
Customer Service Representative II
Sunnova Energy Corp.
09.2018 - 09.2019
Customer Service Representative I
Sunnova Energy Corp.
07.2017 - 09.2018
Assistant Manager
Payless Shoesource
06.2013 - 06.2017
Associates - Accounting
University of Houston
High School Diploma -
Harmony Science Academy