Hi, I’m
Diana Nguyen
PharmD
Chicago,IL
Summary
As a recent PharmD graduate, my ultimate career goal is to secure a rewarding and impactful position within the dynamic pharmaceutical industry. Armed with a solid foundation in pharmacology, clinical pharmacy practice, and healthcare management obtained through my rigorous academic training, I aspire to leverage my expertise to contribute meaningfully to the development and commercialization of innovative pharmaceutical products.
My objective is to pursue a role that enables me to work at the intersection of science, business, and healthcare, where I can apply my pharmacotherapeutic knowledge to drive advancements in drug discovery, development, or regulatory affairs. Whether it be in a research and development setting, a clinical trials environment, or a strategic marketing department, I am dedicated to enhancing patient outcomes, promoting public health, and meeting the ever-evolving needs of the global pharmaceutical market.
Furthermore, I aim to continuously expand my skill set through ongoing professional development, networking opportunities, and collaborative projects with industry leaders. By staying abreast of emerging trends, technologies, and regulations in the pharmaceutical landscape, I seek to position myself as a proactive and innovative professional who can navigate challenges, seize opportunities, and make a lasting impact on the advancement of healthcare solutions.
Overview
9
years of professional experience
5
Certifications
Work History
WalgreensChicago, IL
Grad Pharmacy Intern
09.2023 - Current
Job overview
- Demonstrated strong attention to detail while inputting prescription information into the pharmacy system for accurate record-keeping purposes.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Acquired hands-on experience with various pharmacy software systems, improving efficiency in managing electronic prescriptions and maintaining patient profiles.
- Supported community outreach programs by participating in health fairs and offering immunization services.
- Optimized pharmaceutical treatments by assessing individual patient needs and making evidence-based recommendations.
- Applied problem-solving skills to resolve complex insurance claims issues, resulting in timely prescription processing for patients' benefit.
- Increased efficiency within the pharmacy by training new staff members on best practices and procedures.
- Promoted a safe and inclusive pharmacy environment by adhering to privacy regulations and maintaining confidentiality in all patient interactions.
- Utilized clinical knowledge to collaboratively develop therapeutic plans tailored to unique patient circumstances.
- Managed high-stress situations effectively, addressing customer concerns promptly while maintaining professionalism under pressure.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
Osco DrugChicago, IL
Community Pharmacy Intern
07.2023 - 08.2023
Job overview
- Focused and implemented on Illinois' prescribing authority for pharmacists including staying current on the rules and regulations.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted in developing informative marketing materials about available services, contributing to increased pharmacy revenue and community awareness.
- Participated in continuing education programs to stay current on new medications, industry trends, and best practices in pharmaceutical care.
- Streamlined workflow processes within the pharmacy team, leading to faster prescription turnaround times for customers.
- Demonstrated adaptability by working across various pharmacy settings such as retail, hospital, or ambulatory clinics throughout the internship period.
- Gained extensive knowledge of various drug classifications and their therapeutic uses, applying this information to optimize patient care during daily interactions.
WalgreensChicago, IL
Pharmacy Student Intern
12.2020 - 08.2023
Job overview
- Display patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Administer immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Stay informed on new drug developments, recalls, or warnings through regular research efforts that contributed to overall performance improvement.
- Comply with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
- Review prescriptions to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Supervise and coach a team of pharmacy technicians and trainees.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
- Use strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
Northwestern Memorial HospitalChicago, IL
Surgical Critical Care Pharmacy Intern
05.2023 - 07.2023
Job overview
- Provided critical support during public health emergencies, ensuring uninterrupted access to essential medications.
- Conducted comprehensive medication therapy management sessions, optimizing patient outcomes through personalized care plans.
- Enhanced clinical pharmacy services through the development and implementation of evidence-based protocols and guidelines.
- Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
- Played an integral role in emergency response situations, providing expert guidance on appropriate drug therapy interventions during critical moments of patient care.
- Served as a drug information resource for healthcare professionals, improving prescribing practices across the ICU floor.
- Educated patients on proper medication use and adherence, leading to improved health outcomes and decreased hospital readmissions.
- Collaborated with interdisciplinary healthcare teams for optimal patient care and improved treatment outcomes.
WalgreensChicagoland Area, IL
Corporate Pharmacy Intern
04.2023 - 05.2023
Job overview
- Provided regular coaching and mentoring sessions for pharmacy staff members, fostering a positive work environment that encouraged professional development.
- Aligned pharmacies with corporate initiatives through consistent communication, ensuring all team members were informed about company goals and expectations.
- Collaborated with store managers to develop strategic plans for increasing sales and profitability within the district.
- Established strong relationships with pharmaceutical representatives, negotiating favorable pricing agreements and securing promotional support.
- Managed budgeting process for multiple locations, ensuring financial stability without sacrificing quality of service or patient care standards.
- Coordinated with regional leadership to address concerns related to regulatory compliance or potential legal issues arising from daily operations.
- Attended quarterly meetings with store managers to discuss progress towards company goals as well as addressing any challenges faced by individual locations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Ascension Saint Francis HospitalEvanston, IL
Centralized & Critical Care Pharmacy Intern
02.2023 - 03.2023
Job overview
- Assisted with collecting, identifying and packaging hazardous and non-hazardous waste products.
- Operated in compliance with all appropriate regulatory agencies and safety requirements.
- Assisted in the hospital wide Pyxis ADCs replacement from start to finish.
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
- Supported chronic disease patients by providing medication synchronization services, improving therapeutic outcomes.
Rush Medical CenterChicago, IL
Ambulatory Care Pharmacy Intern
01.2023 - 02.2023
Job overview
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
- Educated/followed up with patients on proper medication use, adherence and goals of therapy.
- Communicated closely with patients, ensuring medical information was kept private.
- Enhanced patient adherence to prescribed therapies by conducting follow-up calls and addressing any concerns or barriers they may have encountered.
- Provided empathetic patient support, addressing concerns and questions, leading to high satisfaction and trust in pharmacy services.
- Conducted medication therapy management sessions, optimizing patient outcomes through personalized care plans.
- Implemented digital record-keeping system for patient's data, while improving data accuracy and accessibility.
- Assisted in the creation of the Population Health Pharmacist Playbook.
Ascension Saint Joseph Hospital Chicago, IL
Internal Medicine Pharmacy Intern
11.2022 - 12.2022
Job overview
- Performed drug utilization reviews by identify potential medication issues and facilitating appropriate interventions.
- Participated in daily rounds to monitor patient progress and recovery.
- Collaborated with pharmacists to review and clarify prescriptions, preventing potential medication errors or drug interactions.
- Established strong rapport with patients and families through excellent communication skills and empathetic bedside manner.
- Optimized patient care by working closely with multidisciplinary teams, including nurses, specialists, and support staff.
- Reduced medication errors by implementing thorough medication reconciliation processes.
- Reduced hospital readmissions by providing medication reconciliation services upon discharge.
Northwestern Memorial HospitalChicago, IL
Infectious Diseases Pharmacy Intern
03.2022 - 05.2022
Job overview
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Evaluated the effectiveness of various infection control interventions, using data-driven approaches to inform ongoing quality improvement efforts.
- Continuously updated clinical knowledge on emerging infectious diseases, ensuring preparedness for new challenges in patient care.
- Developed and delivered educational presentations for both internal and external audiences, raising awareness about key issues related to infectious disease prevention and management.
Ascension Saint Francis Hospital Chicago, IL
Centralized Pharmacy Intern
06.2021 - 08.2021
Job overview
- Assisted in the creation of the hospital's wide use Antidote Guide and the organization of these drugs in the pharmacy.
- Assisted in preparing IV medications for patient administration.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Collaborated with pharmacists to review and clarify prescriptions, preventing potential medication errors or drug interactions.
- Reviewed company-wide policies regularly for alignment with updated industry guidelines and best practices in worker health and safety protection measures.
Osco DrugLombard, IL
Community Pharmacy Intern
06.2021 - 08.2021
Job overview
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Prepared packaging and labels for prescriptions (including blister packs), verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Supported community health initiatives by participating in local health fairs and offering educational materials on various medical topics.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to develop and implement creative solutions to complex problems.
- Passionate about learning and committed to continual improvement.
WalgreensChicago, IL
COVID-19 Testing Site Lead Intern
04.2020 - 12.2020
Job overview
- Collaborated with HHS and the CDC to implement the first COVID-19 testing site for the country, while following proper safety protocol.
- Developed effective communication channels between onsite teams and offsite management staff.
- Analyzed project data to identify trends and areas for improvement, making necessary adjustments for future projects' success.
- Provided onsite training to help develop employee skills and oversaw personnel safety and efforts at work site.
- Implemented quality control measures, resulting in improved overall product quality.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Frequently inspected production area to verify proper equipment operation.
- Demonstrated strong organizational and time management skills while managing multiple projects in a fast-paced environment.
- Demonstrated leadership skills in managing projects from concept to completion.
WalgreensNaperville, IL
Certified Pharmacy Technician
12.2017 - 12.2020
Job overview
- Coordinated verification and filling of more than 400+ daily prescriptions in a high-volume community pharmacy environment.
- Maintained accurate patient records through diligent documentation of allergies, adverse reactions, and other pertinent medical information as required under HIPAA guidelines.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
CVS PharmacyAurora, IL
Certified Pharmacy Technician
12.2015 - 12.2017
Job overview
- Entered and processed patients' prescriptions into internal system, including resolving third-party billing, computer system and customer service issues.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
Midwestern UniversityDowners Grove, IL
Doctor of Pharmacy
08.2023
University Overview
- 3.6 GPA
College of DuPageGlen Ellyn, IL
Associate of Science
05.2019
Skills
- Adaptability and Flexibility
- Analytical and Critical Thinking
- Attention to Detail
- Bilingual Proficiency
- Collaboration and Teamwork
- Confidentiality and HIPAA
- Data Entry
- Documentation (EPIC)
- Drug Information Research
- Drug Inventory Management
- Drug Safety and Utilization Review
- Exceptional Oral and Written Communication Skills
- FDA Regulations
- Friendly, Positive Attitude
- High-Volume Production
- Immunization Administration
- Medication Compounding
- Medication Preparation and Dispensing
- Medication Therapy Management
- Microsoft Office Programs (Word, Excel, PowerPoint, etc)
- Multitasking Abilities
- Patient Education and Counseling
- Problem-Solving and Resolution
- Professionalism
- Quality Assurance and Control
- Recordkeeping and Organizational Skills
- Safety Standards and Compliance
- Self-Driven and Motivated
- Specialized Pharmacy Services
- Task Prioritization
- Therapeutic Drug Monitoring
Certification
Pharmacy Student License
Illinois Department of Financial and Professional Regulation
Basic Life Support for Healthcare Providers (BLS)
American Heart Association
Drug Overdose Prevention Program (DOPP)
Illinois Department of Human Services, Division of Substance Use Prevention and Recovery
Pharmacy-Based Immunization Delivery
American Pharmacist Association
Pharmacy Technician Certification (CPhT)
National Healthcare Association
Professional Affiliations
Phi Delta Chi (PDX)
Executive Board Member
- Worthy Keeper of Finance (2022)
- Worthy Prelate (2021)
Academy of Managed Care Pharmacy (AMCP)
American Pharmacy Association (APhA)
American Society of Health-System Pharmacists (ASHP)
Chicago Pharmacists Association (CPhA)
Illinois Pharmacist Association (IPhA)
Industry Pharmacists Association (IPhO)
Pediatric Pharmacy Association (PPA)
Student National Pharmaceutical Association (SNPhA)
Community Involvement
Immunization Clinics
- Shedd Aquarium
- The Clare - Assisted Living Facility
- Our Lady of the Tepeyac Parish
- Chicago Fire Department
- Roosevelt University
Food Pantries
- Catholic Charities
- Loaves & Fishes
Interests
Animals | Cooking | Event Planning | Fashion | Fitness | Hiking | Photography | Traveling
Timeline
Grad Pharmacy Intern
Walgreens
09.2023 - Current
Community Pharmacy Intern
Osco Drug
07.2023 - 08.2023
Surgical Critical Care Pharmacy Intern
Northwestern Memorial Hospital
05.2023 - 07.2023
Corporate Pharmacy Intern
Walgreens
04.2023 - 05.2023
Centralized & Critical Care Pharmacy Intern
Ascension Saint Francis Hospital
02.2023 - 03.2023
Ambulatory Care Pharmacy Intern
Rush Medical Center
01.2023 - 02.2023
Internal Medicine Pharmacy Intern
Ascension Saint Joseph Hospital
11.2022 - 12.2022
Infectious Diseases Pharmacy Intern
Northwestern Memorial Hospital
03.2022 - 05.2022
Centralized Pharmacy Intern
Ascension Saint Francis Hospital
06.2021 - 08.2021
Community Pharmacy Intern
Osco Drug
06.2021 - 08.2021
Pharmacy Student Intern
Walgreens
12.2020 - 08.2023
COVID-19 Testing Site Lead Intern
Walgreens
04.2020 - 12.2020
Certified Pharmacy Technician
Walgreens
12.2017 - 12.2020
Certified Pharmacy Technician
CVS Pharmacy
12.2015 - 12.2017
Midwestern University
Doctor of Pharmacy
College of DuPage
Associate of Science
Accomplishments
- Collaborated with team of pharmacists and pharmacy technicians in the development of the nation's first COVID-19 testing site.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved patient's non-compliance to medication which led to adherence and therapeutic outcomes.