Diandra Chipman
Henderson,NV
Summary
Dynamic and results-driven professional with extensive experience in housekeeping and security at Hawthorn Suites Hotel and Wyndham Resorts. Proven ability to enhance guest satisfaction through meticulous housekeeping coordination and exceptional customer service. Skilled in developing comprehensive procedures and training, fostering a culture of continuous improvement, and maintaining high-quality standards.
Overview
9
9
years of professional experience
Work History
Housekeeping
Hawthorn Suites Hotel
03.2025 - Current
Security
Allies Security
01.2023 - 03.2025
- Arranged and planned comprehensive security plans with Number-member security team to provide optimal security coverage of Type establishment.
- Managed and supervised security force personnel and duties.
- Oversaw area games to maintain security and compliance.
- Developed comprehensive security policies, procedures, and training materials to strengthen organizational security posture.
- Enhanced unit security by implementing comprehensive security protocols and procedures.
- Evaluated and improved security controls by conducting thorough risk assessments.
Night Porter
Cannery Casino & Hotel
04.2020 - 10.2023
- Supported the front office team in managing reservations and guest inquiries during overnight hours, contributing to smooth operations.
- Streamlined communication between departments through accurate reporting of incidents, ensuring timely response from appropriate personnel.
- Fostered positive relationships with regular guests through attentive service, recognizing their preferences, and anticipating their needs during overnight stays.
- Improved efficiency with thorough documentation of maintenance issues, facilitating prompt resolution by the maintenance team.
- Completed periodic inspections of common areas to identify potential hazards or areas requiring attention, ensuring prompt action was taken to maintain a safe environment.
- Facilitated timely luggage delivery for late-arriving guests while also offering assistance with transportation arrangements when needed.
- Enhanced guest satisfaction by promptly addressing requests and ensuring a clean and comfortable environment.
- Provided exceptional customer service at all times, resolving guest concerns quickly while making them feel valued as individuals.
- Ensured smooth transition between shifts by providing comprehensive handover notes to day staff regarding completed tasks and pending issues.
- Maintained a well-stocked inventory of linens, toiletries, and other essential supplies for seamless night operations.
- Helped create a pleasant atmosphere by maintaining cleanliness and orderliness of the lobby area, including refreshing newspapers and beverage stations.
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Completed sweeping, mopping, and window-cleaning.
Housekeeping Supervisor
Wyndham Resorts
03.2017 - 08.2019
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Managed laundry sorting, washing, drying, and ironing.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Disposed of trash and recyclables each day to avoid waste buildup.
Cashier
Walmart
03.2016 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Cosmetology -
Euphoria Cosmetology School
Las Vegas 04.2024
Delta Academy
Las Vegas, NV02.2016
Skills
- Sales floor housekeeping
- Laundry and housekeeping coordination
- Housekeeping services
- Housekeeping and laundry
- Housekeeping requirements
- Housekeeping procedures
- General salon housekeeping
Timeline
Housekeeping
Hawthorn Suites Hotel
03.2025 - Current
Security
Allies Security
01.2023 - 03.2025
Night Porter
Cannery Casino & Hotel
04.2020 - 10.2023
Housekeeping Supervisor
Wyndham Resorts
03.2017 - 08.2019
Cashier
Walmart
03.2016 - 03.2018
Cosmetology -
Euphoria Cosmetology School
Delta Academy
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