Diandra Katia
Orlando,FL
Summary
Detail-oriented professional leader bringing proven experience in defect identification, documentation, and reporting. Not shy about raising concerns or advocating for users' needs. Expert in writing test cases and reports in JIRA and Confluence. Establishes clear guidelines and enforces consistent policies to keep staff engaged, passionate and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
2
2
years of professional experience
Work History
QA Test Lead/Assistant Manager
Electronic Arts
Phoenix, AZ
01.2023 - Current
- Collaborated with cross-functional teams to develop test cases based on requirements documents and technical specifications.
- Provided leadership in executing QA processes across multiple teams, ensuring a consistent approach to software development.
- Trained junior testers on proper use of tools and techniques used in the QA process.
- Assisted in developing training materials for new team members regarding QA best practices and procedures.
- Managed multiple concurrent projects while adhering to tight deadlines.
- Coordinated with developers on troubleshooting problems related to software application releases.
- Led and coordinated activities of quality control inspection department, verifying operational compliance with quality processes and procedures.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
QA Tester
Electronic Arts
Phoenix, AZ
01.2023 - Current
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Completed unit and regression tests on software and individual modules.
- Identified root causes for bugs with debugging techniques like log file analysis.
- Provided feedbacks to product owners regarding new features or enhancements based on customer requirements.
- Participated in peer reviews to ensure accuracy of all work products developed by QA team members.
- Evaluated existing processes and procedures and suggested improvements for better efficiency.
Trainer
Chic-Fil-A
Phoenix, AZ
02.2022 - 03.2023
- Provided feedback on employee performance based on observed results during training sessions.
- Adapted teaching methods according to the needs of individual learners or groups.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Trained newly hired top talent to fill key positions and maximize productivity.
Education
High School Diploma -
Horizon High School
Phoenix, AZ05-2016
Skills
- Team Training
- Test Plans and Test Methodologies
- Decision-Making
- Test Scheduling
- Project Management
- Team building
- JIRA expertise
- Performance Testing
- Test strategy development
- Confluence expertise
- Recordkeeping abilities
- Testrail
- Regression Testing
- Google Sheets/AppScript
- Slack
- Microsoft Office
- Quality Management Systems
Languages
English
Native/ Bilingual
Spanish
Professional
References
Eric Morgan
Associate Quality Designer
Electronic Arts
(281)-889-7662
Quentin Warner
Development Manager
Electronic Arts
(985)-514-3269
Timeline
QA Test Lead/Assistant Manager
Electronic Arts
01.2023 - Current
QA Tester
Electronic Arts
01.2023 - Current
Trainer
Chic-Fil-A
02.2022 - 03.2023
High School Diploma -
Horizon High School