Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Diandra Katia

Orlando,FL

Summary

Detail-oriented professional leader bringing proven experience in defect identification, documentation, and reporting. Not shy about raising concerns or advocating for users' needs. Expert in writing test cases and reports in JIRA and Confluence. Establishes clear guidelines and enforces consistent policies to keep staff engaged, passionate and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

2
2
years of professional experience

Work History

QA Test Lead/Assistant Manager

Electronic Arts
Phoenix, AZ
01.2023 - Current
  • Collaborated with cross-functional teams to develop test cases based on requirements documents and technical specifications.
  • Provided leadership in executing QA processes across multiple teams, ensuring a consistent approach to software development.
  • Trained junior testers on proper use of tools and techniques used in the QA process.
  • Assisted in developing training materials for new team members regarding QA best practices and procedures.
  • Managed multiple concurrent projects while adhering to tight deadlines.
  • Coordinated with developers on troubleshooting problems related to software application releases.
  • Led and coordinated activities of quality control inspection department, verifying operational compliance with quality processes and procedures.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.

QA Tester

Electronic Arts
Phoenix, AZ
01.2023 - Current
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Completed unit and regression tests on software and individual modules.
  • Identified root causes for bugs with debugging techniques like log file analysis.
  • Provided feedbacks to product owners regarding new features or enhancements based on customer requirements.
  • Participated in peer reviews to ensure accuracy of all work products developed by QA team members.
  • Evaluated existing processes and procedures and suggested improvements for better efficiency.

Trainer

Chic-Fil-A
Phoenix, AZ
02.2022 - 03.2023
  • Provided feedback on employee performance based on observed results during training sessions.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Trained newly hired top talent to fill key positions and maximize productivity.

Education

High School Diploma -

Horizon High School
Phoenix, AZ
05-2016

Skills

  • Team Training
  • Test Plans and Test Methodologies
  • Decision-Making
  • Test Scheduling
  • Project Management
  • Team building
  • JIRA expertise
  • Performance Testing
  • Test strategy development
  • Confluence expertise
  • Recordkeeping abilities
  • Testrail
  • Regression Testing
  • Google Sheets/AppScript
  • Slack
  • Microsoft Office
  • Quality Management Systems

Languages

English
Native/ Bilingual
Spanish
Professional

References

Eric Morgan

Associate Quality Designer

Electronic Arts

(281)-889-7662

Quentin Warner

Development Manager

Electronic Arts

(985)-514-3269

Timeline

QA Test Lead/Assistant Manager

Electronic Arts
01.2023 - Current

QA Tester

Electronic Arts
01.2023 - Current

Trainer

Chic-Fil-A
02.2022 - 03.2023

High School Diploma -

Horizon High School
Diandra Katia