Diandra Rolon
Summary
I am eager to thrive in an innovative environment, leveraging my professional skills and experience to drive personal and organizational growth and achieve unparalleled success.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Customer Support Specialist
Kobie Marketing
01.2023 - Current
- Process inbound calls, ensuring secure credit card points redemption and exceptional customer service
- Execute rigorous security verifications to maintain customer trust and policy adherence
- Collaborate cross-functionally for seamless customer experiences and issue resolution
- Communicate program policies effectively, consistently meeting performance targets.
Customer Service Specialist & Case Investigator
Quest Diagnostics, UnitedHealth Group
07.2020 - 05.2022
- Managed patient inquiries, including billing, insurance claims, and general concerns
- Executed adjustments, refunds, and educated individuals on protocols
- Proficiently used the Quest Billing System, maintaining strict HIPAA compliance.
Ophthalmologist Assistant/Lead Administrator
Retina Associates of New York, Institute of Contemporary Psychology
09.2019 - 06.2020
- Managed office operations, optimizing workflow and enhanced patient satisfaction
- Streamlined room bookings and coordinated co-payment collection
- Provided professional and welcoming inbound call handling.
Shift Supervisor
Starbucks
04.2012 - 04.2018
- Led a customer-focused team, maintained financial accuracy, and conducted cash counts
- Efficiently scheduled and monitored employee breaks for enhanced productivity
- Implemented inventory management and product updates to meet customer expectations
- Played a pivotal role in training and developing a cohesive, efficient team.
Education
Associates - Liberal Arts
Bronx Community College
2012
Skills
- Quality Assurance
- Salesforce/Calabrio
- Proficient in Microsoft Outlook, Office, Excel, Word, and PowerPoint
Certification
Certified Mental Health Aid
Languages
English
Spanish
Timeline
Customer Support Specialist
Kobie Marketing
01.2023 - Current
Customer Service Specialist & Case Investigator
Quest Diagnostics, UnitedHealth Group
07.2020 - 05.2022
Ophthalmologist Assistant/Lead Administrator
Retina Associates of New York, Institute of Contemporary Psychology
09.2019 - 06.2020
Shift Supervisor
Starbucks
04.2012 - 04.2018
Associates - Liberal Arts
Bronx Community College
Similar Profiles
Mark PetersonMark Peterson
Senior Director of Client Services at Kobie MarketingSenior Director of Client Services at Kobie Marketing
NATALYA MNATALYA M
Associate Director (Client Services) at Kobie Marketing, Inc.Associate Director (Client Services) at Kobie Marketing, Inc.
Nadia DiazNadia Diaz
Customer Service Representative at Kobie Marketing Inc.Customer Service Representative at Kobie Marketing Inc.
Daniel BirdDaniel Bird
Senior Customer Support Specialist/Customer Support Specialist at Berkheimer Automotive Paint & SupplySenior Customer Support Specialist/Customer Support Specialist at Berkheimer Automotive Paint & Supply
Cindy ChretienCindy Chretien
Customer Support Specialist/Customer Service Email Specialist at True.comCustomer Support Specialist/Customer Service Email Specialist at True.com