MOBOLAJI JIMOH
Houston,Texas
Summary
A results-driven, tactful, and resourceful individual with years of experience in customer service. Highly seasoned, reliable, and with a superb customer satisfaction record. Committed to ongoing professional development and research to ensure creative innovation in management and problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Cedar grace living inc
Houston, Texas
07.2025 - Current
- Products and procedural knowledge to identify, mitigate and resolve customer complaints effectively to drive customer satisfaction and loyalty
- Responding to customer`s needs and inquiries while ensuring resolve.
- Assisted in managing operational reputational and business risk through adherence to established policies and procedures
- Identified customer`s needs and proactively providing products and services to meet their anticipated needs
- Engaged customers on a variety of the bank's digital and technology tools and resources.
- Resolved customer issues, improving satisfaction result.
- Managed a daily intake call of 50+ support call.
Licensed Agent
RSA Insurance Group
, United Kingdom
03.2015 - 07.2025
- Using customer service skills to assist clients with all problems.
- Educate client with different programs and solutions available.
- Conduct payroll deductions.
- Conduct reinstatement of client’s account.
- Processing of various refunds.
- Gather supporting documentation from clients/applicants (Declarations, Binder, Ins card).
- Regularly communicate issues, decisions, findings, and recommendations.
- Provided accurate information on policy changes (Mortgage, Loss Payee, Additional Interest).
- Proficient at preparing reports on various claims.
- Licensed Agent in United Kingdom
Education
Master of Science - Project Management
Anglia Ruskin University
London, UKBachelor of Science - Computer Science
University of Lagos
LagosSkills
- Workflow concepts
- Problem solving
- Analytical abilities
- Evaluation and judgment
- Oral and written communication
- Independent decision-making
- Risk management
- Effective communication
- Critical thinking
- Team collaboration
- Time management
- Call handling
- Technical troubleshooting
- Customer relationship management
- Service quality assurance
- Live chat support
- Appointment scheduling
- Quality assurance
- Data entry
- Complaint handling
Certification
- Management Development Program (RSA Insurance Group)
- Effective Business Communication
- Problem Solving and Decision Making
- Motivation and Systematic Planning
- Team Building and Bonding
References
Available on request
Timeline
Customer Support Specialist
Cedar grace living inc
07.2025 - Current
Licensed Agent
RSA Insurance Group
03.2015 - 07.2025
Master of Science - Project Management
Anglia Ruskin University
Bachelor of Science - Computer Science
University of Lagos