Diane Armstrong
Project Management
Colorado Springs,CO
Summary
Service-oriented and forward-thinking Project Manager providing 15 years of experience in leading in house and OTS software projects. Articulate, self-directed and motivational leader well-versed in full project lifecycle. Knowledgeable in Waterfall as well as experience in several hybrid projects; has an excellent understanding of the Agile methodology . Quality driven and proactive. Skilled at collaborating and working closely with various departments, vendors, and clients/customers.
*In the process of achieving Scrum Master Certification. Willing to obtain PMP or other certifications within a reasonable timeframe from date of hire.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Project Manager
State of Colorado, DOC
Colorado Springs, CO
09.2016 - 10.2020
- Using skills such as flexibility, quick adaptation, attention to details, review of big picture, review of current processes, and previous knowledge, dove into this 5-year project with no hesitation making immediate impact.
- Provided management for team of 11 to gather requirements, validate data, transfer data, set up testing, change or update processes, etc.
- Identified plans to meet project goals and objectives by setting realistic timelines and checkpoints.
- Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
- Facilitated daily status management meetings, project schedule meetings, progress/status meetings team meetings, process improvement meetings, implementation meetings, and release meetings.
- Knowledgeable of IAM practices and assisted in security setup.
- Collaborated with internal team, vendor team and customer on all aspects of project.
- Create weekly status reports for management.
- Maintained project schedule, created flow charts, and updated process guides.
- Championed for customers needs
- Immersed in customer care making it one of highest priorities and discussing project status daily.
- Leveraged MS Project, Word, Excel, Visio, JIRA, Google sheets, Google docs, Google drive, and SQL to perform daily tasks.
Implementation Account Manager
Yardi Systems
Colorado Springs, CO
04.2011 - 07.2015
- Managed projects from client contract through implementation and hand-off to Live-Billing Team.
- Gained knowledge to assist with requirements gathering, perform training, and complete implementation for customer.
- Conducted analysis of client requirements for setting up billing processes.
- Ensured customer awareness and sought approval of process to be used based on customer's needs.
- Updated current customer system to create more concise billing saving 20% over previous billing
- Communicated with internal and external teams and companies to ensure smooth transition to Implementation
- Deployed test sessions working closely with customer.
- Retained customers by regular phone calls and immediate focus on any outstanding issues or complaints.
- Performed tasks with tools to include Excel, Word, Powerpoint, Visio, Sharepoint and internally-grown Project Management system.
Project/Release Manager
Verizon Business
Colorado Springs, CO
11.2006 - 01.2009
- Managed projects and development teams, both directly and indirectly for projects from Business Analyst turnover through release and client sign-off.
- Worked closely with QA teams to ensure quality testing of releases.
- Worked vigilantly to ensure releases remained within scope by holding meetings, reviewing release points, overseeing implementation and testing of release.
- Well versed in use of Waterfall & iterative methodologies similar to Agile.
- Managed conversion project from UNIX to Linux.
- Inherited failing project, analyzed facts, contracts, schedule, and milestones, with multi-level communication and within several weeks, brought project back on schedule.
- Converted over 300 application groups to new servers throughout US.
- Enhanced workflow processes for Release Management of minor and major application releases to include change management.
- Achieved tasks by implementing tools such MS Project, Excel, Word, Visio and Sharepoint.
Project Manager
COMSYS Consulting, Verizon Business
Colorado Springs, CO
04.2005 - 09.2006
- Managed resources, schedules, and budget for several infrastructure programs completing them on time and within budget.
- Engaged with QA teams to mentor them on product, what to test, how to test, and provided sample test plan.
- Ensured quality testing of releases by becoming familiar with what was to be tested, reviewing test scenarios, and reviewing test results. Created and executed manual test plans as well.
- Performed process analysis to streamline current procedure and increase productivity.
- Acted as interim manager, reorganizing team of 30 to coincide with further direction of new management team and company.
- Managed time reporting as well as issue resolution.
- Created presentations for management.
- Used Sharepoint, Excel, Word, Powerpoint, and Visio to perform daily tasks.
Software Developer, Team Lead, QA, Vendor MGR
MCI-WORLD COM
09.1993 - 12.2002
- Acted as Team Lead and involved the customer by performing a weekly review with them.
- Created software solutions using Visual Basic, JScript and SQL within waterfall and iterative methodologies.
- Created a web based application to serve as an asset management tool.
- Performed asset management resulting in an overall cost savings.
- Used SQL to pull information from Oracle, Access and Informix databases.
- Acted as team lead and developer/programmer to construct a new application and convert the mainframe system to a client server systems.
- Created Powerpoint presentations for management.
- Negotiated software contracts with ~7 vendor contracts: created RFPs, maintained budget and released payments.
- Negotiated multi-million software contract with Microsoft saving the company approximately 1/4 of the original cost.
- Trained quality assurance team members.
- Created test plans – manual / Walked through testing steps with QA personnel.
- Performed database testing via Perl scripting to ensure database integrity.
- Executed unit, system and integration testing increasing product reliability, performance and functionality.
- Drove new functionality and enhancements to production, exceeding customer satisfaction expectations.
- Monitored, managed and troubleshot online system keeping it free of issues resulting in decreased customer downtime and increased customer satisfaction.
- MS Word, Excel, Powerpoint, Visio, and Sharepoint were all tools used to complete my tasks.
Education
MS - IT Management
PM concentration Colorado Technical University
BS - Computer Science
Colorado Technical University
Skills
Change managementundefined
Certification
ICAgile Certified Professional
Timeline
ICAgile Certified Professional
05-2017
Project Manager
State of Colorado, DOC
09.2016 - 10.2020
Implementation Account Manager
Yardi Systems
04.2011 - 07.2015
Project/Release Manager
Verizon Business
11.2006 - 01.2009
Project Manager
COMSYS Consulting, Verizon Business
04.2005 - 09.2006
Software Developer, Team Lead, QA, Vendor MGR
MCI-WORLD COM
09.1993 - 12.2002
BS - Computer Science
Colorado Technical University
MS - IT Management
PM concentration Colorado Technical University
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