Diane Baxter
Ronkonkoma
Summary
Dedicated office manager skilled in fostering a positive work environment and implementing efficient procedures. Experienced in vendor management, budget administration, and enhancing tenant satisfaction through effective communication and support. Available for comprehensive operational oversight to drive team performance and maintain organizational excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager
Hartford Funding Ltd.
Woodbury
05.2022 - Current
- Manager day-to-day office operations and workflows to promote a positive office culture including celebrating professional milestones and accomplishments.
- Manage office budgets and approve routine expenses
- Develop and implement office procedures and policies
- Monitor emails, schedule meetings (Teams and in-person) and maintain calendar for the President
- Assist with hiring, onboarding, training and scheduling employees
- Maintain office supplies including managing postage meters and UPS account shipments.
- Manage equipment for remote and in-office employees
- Coordinate office maintenance, facilities and technology needs for branch offices
- Managed third party vendor contracts and service delivery for building operations, security, and construction projects, ensuring seamless operations.
- Manage vendor contracts for electrical, plumbing, security services, landscaping and snow removal
- Coordinate tenant leases with realtors and attorneys
- Collected monthly lease payments from tenants.
- Communicate with tenants regarding maintenance and operations to encourage high tenant satisfaction and retention
- Coordinate all travel arrangements for trade shows
- Review marketing requests for print materials and equipment
- Process invoices, accounts payable and create wires for vendor payments
- Coordinate with IT vendors regarding system updates and issues including new hire onboarding
- Coordinate company vehicles including leases, registrations, insurance and scheduled maintenance.
Corporate Processor
United Mortgage Corp.
Melville
07.2020 - 04.2022
- Processed Conventional/ FHA/VA Loans
- SFR, Multi-Family, Condos, Coops, PUDs
- Non-Delegated (Reliant and FGMC)
- LOS – Byte
Processing Manager
First Rehab Lending/ Alpha Funding Partners
W. Hempstead
11.2018 - 07.2020
- Work closely with clients to provide funding for fix and flip investments
- Processed draw requests for funding
- Ordered and reviewed appraisals, title reports, and insurance to facilitate timely closings
- Scheduled closings to coordinate with all parties involved and ensure smooth transactions
- Reviewed applications for underwriting submissions to ensure compliance and accuracy
Senior Mortgage Processor
Franklin First Financial
07.2016 - 11.2018
Financial Specialist – Income and Expense Analysis Department
New York Community Bank
08.2014 - 07.2016
NY Quality Audit Team Lead / Case Manager
Pro-Source Technologies, LLC
11.2013 - 06.2014
Operations Support / Condo Coop Analyst
JP Morgan Chase Bank
04.2011 - 11.2013
Mortgage Processor
MCS Mortgage Bankers
05.2009 - 11.2009
Mortgage Processor
Euro Mortgage Bankers
05.2008 - 05.2009
Senior Mortgage Processor
Radcliffe Consulting
12.2006 - 02.2008
Mortgage Processor
BA Funding
07.2005 - 12.2006
Education
Associate Degree - Office Technology
BRIARCLIFFE COLLEGE
01-1989
Skills
- Office management
- Project management
- Budget administration
- Vendor management
- Travel coordination
- Office procedures
- Customer relationship management
Certification
04/2018, New York and Florida Mortgage Loan Originator, NMLS#498170
Timeline
Office Manager
Hartford Funding Ltd.
05.2022 - Current
Corporate Processor
United Mortgage Corp.
07.2020 - 04.2022
Processing Manager
First Rehab Lending/ Alpha Funding Partners
11.2018 - 07.2020
Senior Mortgage Processor
Franklin First Financial
07.2016 - 11.2018
Financial Specialist – Income and Expense Analysis Department
New York Community Bank
08.2014 - 07.2016
NY Quality Audit Team Lead / Case Manager
Pro-Source Technologies, LLC
11.2013 - 06.2014
Operations Support / Condo Coop Analyst
JP Morgan Chase Bank
04.2011 - 11.2013
Mortgage Processor
MCS Mortgage Bankers
05.2009 - 11.2009
Mortgage Processor
Euro Mortgage Bankers
05.2008 - 05.2009
Senior Mortgage Processor
Radcliffe Consulting
12.2006 - 02.2008
Mortgage Processor
BA Funding
07.2005 - 12.2006
Associate Degree - Office Technology
BRIARCLIFFE COLLEGE