Diane Beaucher-Sawtelle
Hanson,MA
Summary
Insurance professional with extensive and unique experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Team Manager
Arbella Insurance
04.2013 - 06.2025
- Led team in executing daily operational strategies to enhance service quality and customer satisfaction.
- Developed training materials to improve onboarding processes for new team members, ensuring consistency in service delivery.
- Streamlined workflow processes, increasing efficiency and reducing turnaround times on client inquiries.
- Collaborated with cross-functional teams to identify areas for process improvement and implement best practices.
- Monitored team performance metrics, providing feedback and support to drive continuous improvement initiatives.
PL Underwriter
Arbella Insurance
08.2001 - 04.2013
- Evaluated risk factors and ensured compliance with underwriting guidelines for personal and commercial lines.
- Collaborated with agents to clarify underwriting requirements and enhance overall client satisfaction.
- Mentored less tenured underwriters, providing guidance on best practices and improving team performance.
- Reviewed complex applications, identifying discrepancies and implementing corrective actions as necessary.
- Managed approximately 30 incoming calls and emails per day from agents.
Education
Bachelor Of Science - Communications
Salem State University
Salem, MASkills
- Customer focus
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Microsoft Office
- Microsoft Excel
Certification
Property and Casualty License - 1999
AINS - 2010
Timeline
Team Manager
Arbella Insurance
04.2013 - 06.2025
PL Underwriter
Arbella Insurance
08.2001 - 04.2013
Bachelor Of Science - Communications
Salem State University
Similar Profiles
Jami O'BrienJami O'Brien
Claims Service Representative at Arbella InsuranceClaims Service Representative at Arbella Insurance
Kaissa OulhadjKaissa Oulhadj
Cybersecurity Intern at Arbella InsuranceCybersecurity Intern at Arbella Insurance
Rebecca TeagueRebecca Teague
Operations Contact Center Manager at Arbella InsuranceOperations Contact Center Manager at Arbella Insurance
Maya RoselliMaya Roselli
Echocardiography Internship at Massachusetts General Hospital ImagingEchocardiography Internship at Massachusetts General Hospital Imaging
Timothy EatonTimothy Eaton
Site Superintendent at M O Connor Contracting IncSite Superintendent at M O Connor Contracting Inc