Diane Black
Lincoln,WA
Summary
Dynamic Hiring Manager at Comfort Keepers with a proven track record in recruitment and training. Expert in relationship building and onboarding processes, enhancing staff performance and client satisfaction. Skilled in mentoring teams and conducting effective interviews, fostering a culture of excellence and care within the organization.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Hiring Manager
Comfort Keepers
Cropwell, AL
05.2025 - 03.2026
- Led recruitment efforts to identify and attract qualified candidates for caregiver positions.
- Developed and implemented training programs to enhance staff performance and service delivery.
- Coordinated onboarding processes, ensuring compliance with company policies and regulatory standards.
- Monitored employee performance, providing feedback and support to foster professional growth.
Client Care Coordinator
Comfort Keepers
Columbus, GA
04.2018 - 03.2026
- Coordinated client care plans, ensuring alignment with individual needs and preferences.
- Facilitated communication between clients, families, and caregivers to enhance service delivery.
- Managed scheduling of caregiver assignments to optimize resource allocation and efficiency.
- Conducted regular assessments to evaluate client satisfaction and identify areas for improvement.
- Took care of clients in their homes and provided ADL’s.
Receptionist
Amethyst Salon/Wellness Spa
Las Vegas, NV
11.2007 - 08.2008
- Assisted in managing scheduling and appointment coordination for clients and caregivers.
- Supported team members by coordinating inter-departmental communications and meetings.
- Ensured compliance with company policies through diligent record-keeping and reporting practices.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Office Assistant
At Home Personal Care
Las Vegas, NV
04.2007 - 08.2008
- Provided administrative support, including data entry and document management for client files.
- Communicated effectively with clients and families to address inquiries and concerns.
- Maintained office organization by overseeing supplies inventory and ordering materials as needed.
- Implemented efficient filing systems to enhance document retrieval processes.
- Executed daily office tasks while adapting quickly to changing priorities within the care environment.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
PBX Training Supervisor
Hampton Inn Tropicana
Las Vegas, NV
01.2007 - 11.2007
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Communicated with groups by scheduling rooms for them and handling all events in the area for them.
Caregiver
Comfort Keepers
Las Vegas, NV
11.2001 - 11.2002
- Provided compassionate support to clients, enhancing their daily living experiences and emotional well-being.
- Coordinated medication management for clients, ensuring adherence to prescribed schedules and safety protocols.
- Developed customized care plans based on individual client needs, improving overall satisfaction and quality of life.
- Trained and mentored new caregivers on best practices in client care and safety procedures.
- Implemented activities that stimulated physical and mental engagement, fostering a positive atmosphere for clients.
- Monitored client health status, promptly reporting changes to healthcare professionals for timely interventions.
Education
General Studies
Austin Peay State University
Clarksville, TN01.1991
High School Diploma -
Manchester High School
Manchester, GA06.1989
Skills
- Internal communications
- Onboarding processes
- Relationship building and management
- Training and mentoring
- Team building
- Job applicant interviews
Certification
1. Long Term Care Assessment and Management
2. Medication Management Training
3. Geriatric Nursing Assistant Program
4. Nursing Assistant
5. EMT-B
6. First Aid Core Knowledge
7. Caregiver Training Program
Timeline
Hiring Manager
Comfort Keepers
05.2025 - 03.2026
Client Care Coordinator
Comfort Keepers
04.2018 - 03.2026
Receptionist
Amethyst Salon/Wellness Spa
11.2007 - 08.2008
Office Assistant
At Home Personal Care
04.2007 - 08.2008
PBX Training Supervisor
Hampton Inn Tropicana
01.2007 - 11.2007
Caregiver
Comfort Keepers
11.2001 - 11.2002
General Studies
Austin Peay State University
High School Diploma -
Manchester High School