Alex Calixte
Upper Darby,pa
Summary
Dynamic front-end supervisor known for fostering customer satisfaction through effective team training and mentoring. Skilled in relationship building, problem-solving, and workflow management, contributing to a seamless shopping experience and high employee morale.
Overview
10
10
years of professional experience
Work History
Hiring Manager
Giant Food Stores
Lansdowne, PA
01.2026 - Current
- Led recruitment efforts, enhancing talent acquisition strategies to align with organizational goals.
- Collaborated with department heads to identify staffing needs and create effective job descriptions.
- Streamlined interview processes, ensuring timely candidate evaluations and selection decisions.
- Developed and implemented onboarding programs to improve employee retention and engagement.
Front End Supervisor
Giant Food Stores
Lansdowne, PA
08.2016 - Current
- Supervised daily operations to ensure compliance with company policies and customer service standards.
- Resolved customer inquiries and concerns promptly, maintaining high levels of customer satisfaction.
- Trained and mentored team members on best practices for product displays and inventory management.
- Streamlined workflow processes, enhancing efficiency in stock replenishment and merchandising strategies.
- Conducted regular staff performance evaluations to identify training needs and foster professional development.
- Developed schedules that aligned workforce capabilities with peak business hours, improving overall productivity.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Implemented safety protocols for front end, ensuring safe shopping and working environment.
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
- Led by example in customer interactions, setting high standard for service that team members followed.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
No Degree - Civil Engineering
Quisqueya University
HaitiHigh School Diploma -
Excelsior
Haiti06-2016
Skills
- Internal communications
- Onboarding processes
- Relationship building and management
- Training and mentoring
- Customer service
- Problem-solving skills
- Recruitment strategies
- Workflow management
- Opening and closing procedures
- Complaint resolution
- Staff management
- Time management
- Listening skills
- Staff supervision
- Team supervision
- Performance improvement
- Accurate money handling
- Employee motivation
- Employee engagement
- Goals and performance
- Administrative skills
- Scheduling
- Talent acquisition
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Hiring Manager
Giant Food Stores
01.2026 - Current
Front End Supervisor
Giant Food Stores
08.2016 - Current
No Degree - Civil Engineering
Quisqueya University
High School Diploma -
Excelsior