Diane Blakely
Henderson
Summary
Security professional with expertise in surveillance and proactive problem-solving. Demonstrated success in training personnel and effectively addressing security threats. Strong communication skills enhance team collaboration and response efficiency.
Overview
37
37
years of professional experience
Work History
Security Officer
CSC Security
Las Vegas
11.2023 - Current
- Monitored premises, ensuring safety and security of staff and visitors through proactive surveillance.
- Conducted regular patrols to identify and address potential security threats.
- Maintained detailed records of daily activities and incidents to support effective reporting and response.
- Provided excellent customer service by assisting visitors with inquiries and directions.
- Responded promptly to alarms and incidents, maintaining a calm and controlled approach.
- Trained new security personnel on procedures, protocols, and best practices.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Completed incident reports to record security or loss prevention incidents.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Escorted visitors throughout the facility.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Performed first aid and CPR when necessary during emergency situations.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
- Deterred criminal activity, vandalism, and general misconduct by establishing a strong and visible security presence at facilities.
- Monitored CCTV systems to ensure safety and security of premises.
Insurance Agent
Appreciation Financial
Las Vegas
03.2017 - Current
- Guided clients through retirement planning and investment options.
- Educated individuals on pension benefits and distribution choices.
- Collaborated with financial advisors to create personalized retirement strategies.
- Conducted workshops on retirement savings and financial literacy topics.
- Provided ongoing support to clients during retirement transition phases.
- Facilitated rollovers from old employer sponsored plans into new ones for retiring employees.
- Analyzed and evaluated individual retirement accounts to maximize returns on investments.
- Educated customers on retirement savings importance through seminars, one-on-one meetings, webinars, enhancing their financial awareness.
- Developed and implemented retirement plans for clients to ensure they were in line with their long-term financial goals.
- Assisted customers in understanding the tax implications of various retirement savings vehicles.
- Participated in industry conferences to stay up-to-date on trends in the field of retirement planning.
- Reviewed customer portfolios to assess performance against objectives, providing insights for informed decision-making.
- Consulted closely with clients to develop a personalized strategy that would meet their short-term and long-term goals.
- Strengthened client relationships through routine portfolio reviews, ensuring alignment with financial goals and increasing client satisfaction.
- Recruited new clients through proactive marketing initiatives and word-of-mouth referrals.
Owner
Jaycee Cleaning
Long Beach
09.2014 - 09.2017
- Oversaw daily operations, ensuring efficient workflow across all business activities.
- Trained and supervised staff to enhance service quality and operational efficiency.
- Implemented customer service strategies to improve client satisfaction and retention.
- Maintained financial records and managed budgeting for operational expenses effectively.
- Coordinated vendor relationships to optimize supply quality and cost-effectiveness.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Built long-term customer relationships through exceptional service and effective issue resolution.
- Negotiated contracts with clients for products or services rendered by the company.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Identified potential risks associated with operations in order to minimize liabilities.
- Provided leadership support for team members through coaching and mentorship programs.
Manager
FedEx
San Diego
09.2008 - 09.2014
- Oversaw daily operations to ensure timely package delivery.
- Managed team performance and conducted regular training sessions.
- Implemented process improvements to enhance operational efficiency.
- Established effective communication channels to improve collaboration between staff and management.
- Facilitated problem-solving sessions to address operational challenges.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Implemented recognition programs and career development opportunities to boost team morale and retention.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Coordinated team activities to strengthen camaraderie and promote a positive workplace culture.
PLD Coordinator
PSI Seminars
Clearlake Oaks
07.2006 - 01.2008
- Coordinated participant registration and supported event execution to ensure smooth operations.
- Created training materials to boost participant engagement and optimize learning outcomes.
- Streamlined communication between participants, trainers, and administrative staff to improve collaboration.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Organized team events to promote a positive work environment.
- Delegated work to staff, setting priorities and goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Analyzed financial activities of department to share budgetary input with managers.
- Computed balances, totals or commissions to support accounting team.
City Letter Carrier
USPS
San Diego
09.1989 - 07.2006
- Delivered letters and packages to ensure timely service for residential and business clients.
- Sorted and organized mail to optimize delivery routes.
- Maintained accurate records of delivered items and service requests.
- Communicated with customers to address inquiries and delivery issues.
- Collected outgoing mail during daily rounds to facilitate efficient processing and dispatch.
- Followed safety protocols while navigating various neighborhoods and terrains.
- Utilized handheld devices for tracking deliveries and managing inventory.
- Adhered strictly to all federal laws governing the handling of confidential documents.
- Participated actively in team meetings providing input on operational improvements.
- Ensured compliance with safety regulations while operating delivery vehicle.
- Loaded mail onto delivery vehicles ensuring proper security and balance of cargo.
- Reported suspicious activities observed while on duty to supervisors immediately.
- Scanned packages for tracking purposes and ensured timely delivery.
- Identified incorrect or incomplete address information on packages prior to delivering them.
- Maintained communication with supervisors regarding changes in daily route schedules or customer requests.
- Resolved customer complaints in a professional manner within established deadlines.
- Provided assistance to customers by answering questions related to postal services, rates, and regulations.
- Scanned labels on letters or parcels to confirm receipt.
Education
Electrical - Electrician
San Diego City College
San Diego, CA06-2009
High School Diploma -
Foothill High School
Bakersfield, CA06-1985
Skills
- Surveillance monitoring
- Threat detection
- Incident reporting
- Security protocols
- Risk assessment
- Customer relations
Timeline
Security Officer
CSC Security
11.2023 - Current
Insurance Agent
Appreciation Financial
03.2017 - Current
Owner
Jaycee Cleaning
09.2014 - 09.2017
Manager
FedEx
09.2008 - 09.2014
PLD Coordinator
PSI Seminars
07.2006 - 01.2008
City Letter Carrier
USPS
09.1989 - 07.2006
Electrical - Electrician
San Diego City College
High School Diploma -
Foothill High School