Diane Bronoski
chicago ,IL
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
35
35
years of professional experience
Work History
Shift Supervisor
Starbucks
Chicago , Illinois
10.2004 - Current
- Provided feedback to employees regarding their performance in order to improve productivity.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Assisted customers with product selection when needed.
- Assigned tasks to team members based on their strengths and skill sets.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Monitored staff performance to ensure quality standards were met.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Addressed any issues that arose during the shift in a proactive manner.
Recruiter
Venturi Staffing Partners
Schaumburg, Illinois
06.1998 - 10.2004
- Sourced and screened potential candidates for open positions.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Collaborated with hiring managers to understand position requirements.
- Negotiated salaries and other employment terms with successful applicants.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Explained job duties, compensation and benefits to potential candidates.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Developed job descriptions and postings to attract qualified applicants.
Manager
Sears Brand Central
Elgin, IL
09.1989 - 06.1998
Education
Some College (No Degree) - Business
Northeastern Illinois University
Chicago, ILSkills
- Customer-Oriented
- Labor and food cost control
- Schedule Management
- Safety reviews
- Training and mentoring
- Staff Motivation
- Cash handling ability
- Inventory Management
- Scheduling Coordination
- Sales monitoring
- Conflict resolution techniques
- Customer Service Management
- Issue Resolution
- Conflict Resolution
- Client Service
- Team Leadership
- Diplomatic and Fair
- Problem-Solving
- Interpersonal Relations
Timeline
Shift Supervisor
Starbucks
10.2004 - Current
Recruiter
Venturi Staffing Partners
06.1998 - 10.2004
Manager
Sears Brand Central
09.1989 - 06.1998
Some College (No Degree) - Business
Northeastern Illinois University