DIANE CARNOVSKY
Myrtle Beach,South Carolina
Summary
Strategic operations leader with experience in corporate services contract support and team development. Drives operational planning, budget management, and headcount reporting. Leads facilities build-out and process standardization to improve efficiency and service delivery.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Director of Corporate Services
KONIAG GOVERNMENT SERVICES
01.2022 - Current
- Supported CAO in delivering services to internal and external clients, managed facilities operations for office security and maintenance, facilitated buildout of new headquarters office space, and coordinated corporate event planning for all work groups, including annual Leadership Summit.
- Strategic planning to manage company growth and build infrastructure
- Implemented processes and procedures that enhanced operational efficiency.
- Coordinated facilities operations to enhance safety and support operational needs.
- Managed annual SBA 8(a) reporting for all program entities, ensuring compliance and timely submissions.
- Oversaw office contracts for leased equipment to ensure compliance and enhance operational productivity.
- Working with Quality Team to ensure consistent processes across all operating groups
Sr. Administrative Services Manager
KONIAG GOVERNMENT SERVICES
01.2020 - 01.2022
- Supported CAO in delivering services to internal and external clients, managing office security and maintenance facilities to enhance service quality.
- Streamlined operations for Security, Contracts, and Recruiting departments through effective administrative support.
- Oversaw badge management to ensure secure facility access.
- Coordinated procurement and distribution of office supplies, ensuring availability for daily operations.
- Assisted with recruitment processes by scheduling interviews and reviewing applicant resumes.
- Sorted and distributed incoming mail to ensure timely delivery to appropriate recipients.
- Managed FedEx shipments and deliveries
Sr. Operations & Transition Manager
PACARCTIC, LLC
Chantilly, VA
01.2019 - 01.2020
- Collaborated with Project Managers to interview, hire, and onboard new employees, facilitating smooth transitions and alignment with contract goals.
- Delivered monthly budget projections and ensured contract profitability through effective financial oversight.
- Established efficient processes for managing contracts and client services.
- Participate in proposal writing; develop and deliver staffing sections with PacArctic best practices contoured to each contract need.
- Work with Contracting Officer’s Representative to guarantee contract deliverables are being met.
- Serve as a member of the management team as the lead on employee hiring for all contracts.
- Recommended and implemented professional development initiatives for Project Managers and staff, strengthening team capabilities.
Operations Manager
PACARCTIC, LLC
01.2018 - 01.2019
- Supervised daily operational activities and managed growth of PacArctic, LLC. programs, contributing to strategic goals. Oversaw contract operations to ensure customer satisfaction, timeliness, and quality of deliverables throughout project management cycle, including initiation, planning, execution, monitoring & controlling, and closeout.
- Served as project manager on government contracts, leading employees to deliver quality service to the client.
- Adopted hands-on approach focused on completing projects and achieving excellent results.
- Facilitated knowledge sharing to enhance teamwork and project efficiency, instilling urgency and enthusiasm in team members to improve project outcomes.
- Communicated regularly to ensure timely completion of project tasks in the correct order.
- Developed and coordinated job postings to attract qualified candidates for open positions, conducting comprehensive interviews with stakeholder input.
Director, Academy
NATIONAL AUTOMOBILE DEALERS ASSOCIATION (NADA)
Tysons, VA
01.2016 - 01.2017
- Led and developed a staff that delivered educational opportunities to dealership employees, vehicle manufacturers, and Allied Industry Staff. Managed all aspects of leading a 19-person staff focused on professional development. Managed all aspects of a $9.5M budget using the iMIS Association Management System.
- Coordinated cross-departmental business units to enhance customer education through online resources and '20 Group' engagement.
- Contributed to leadership team by developing strategic plan for growth through effective communication and collaboration.
- Facilitated connections between instructors and professional development opportunities to enhance their teaching skills., improving delivery of educational programs.
- Designed and implemented solutions leveraging people skills and attention to detail.
Director, 20 Group
NATIONAL AUTOMOBILE DEALERS ASSOCIATION (NADA)
Tysons, VA
01.2013 - 01.2016
- Led and developed '20 Group' staff, equipping dealers and managers with best practices, new ideas, and financial comparisons that improved business performance and profitability. Managed $10.5M budget while negotiating and communicating service delivery of consulting for all business partners.
- Created professional development opportunities for consultants, ensuring delivery of high-quality consulting services.
- Established consistent processes and procedures within the department, promoting uniformity across groups that enhanced customer experience.
- Contributed as a member of leadership team, delivering tactical blueprint for continued advancement.
20 Group Membership Manager
NATIONAL AUTOMOBILE DEALERS ASSOCIATION (NADA)
Tysons, VA
01.2010 - 01.2012
- Contributed to a 16% increase in '20 Group' membership over 3 years through effective marketing and consistent product delivery.
- Facilitated cross-division communication on '20 Group' status to strengthen collaboration.
- Oversaw hiring and development of administrative staff, creating processes and procedures using data analytics with iMIS Association Management System to improve departmental operations.
Education
Bachelor's Degree - Business Leadership
Master's Degree - Organizational Management
Skills
- Strategic planning
- Process improvement
- Event Management
- Office Operations Management
- Business leadership
- Strategic planning
- Cross-functional teamwork
- Personnel training
- Policy creation
- Strategic foresight
- Risk Management
- Change leadership
Personal Information
Title: OPERATIONS LEADER | PROFESSIONAL DEVELOPMENT
VOLUNTEER
- Finance Park, Junior Achievement
- Ashford University, Mentor
Certification
- Change Management Certification
Accomplishments
- 2023 CEO Award for Performance Excellence
Timeline
Director of Corporate Services
KONIAG GOVERNMENT SERVICES
01.2022 - Current
Sr. Administrative Services Manager
KONIAG GOVERNMENT SERVICES
01.2020 - 01.2022
Sr. Operations & Transition Manager
PACARCTIC, LLC
01.2019 - 01.2020
Operations Manager
PACARCTIC, LLC
01.2018 - 01.2019
Director, Academy
NATIONAL AUTOMOBILE DEALERS ASSOCIATION (NADA)
01.2016 - 01.2017
Director, 20 Group
NATIONAL AUTOMOBILE DEALERS ASSOCIATION (NADA)
01.2013 - 01.2016
20 Group Membership Manager
NATIONAL AUTOMOBILE DEALERS ASSOCIATION (NADA)
01.2010 - 01.2012