Diane Cash
Johns Creek,GA
Summary
Knowledgeable, Sr.Technical Support Engineer with seven years experience onboarding financial technology clients. . Offering deep technical acumen with strong communication skills to help customers understand product offerings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. Technical Solutions Engineer
JupiterOne Inc.
10.2021 - Current
- A trusted technical advisor in Cloud Security Posture Management (CSPM) solving complex CSP infrastructure and SaaS challenges.
- Collaborate with clients to define solution requirements, that produced dashboards, alerts, and automated compliance controls.
- Produce open source scripts on CLI/SDK/API usage to solve cybersecurity use cases.
- Support robust, scalable and API-centric as IaC AWS Cloudformation and JupiterOne GraphQL CRUD endpoints.
- Develop product collateral tailored to AWS Config Rules and Azure Security Best Practices.
- Perform GitHub code reviews of JupiterOne query optimizations and integration improvements for enterprise customers.
- Experience leading AWS Cloud project delivery; responsible for technical oversight while working with diverse geographically distributed teams.
- Worked with software development to design robust solutions to meet client requirements for functionality, scalability, and performance.
- Well versed with tools and logging during triage Cloud Watch Logs, SAML tracer, Curl, Postman, Grafana, and Callisto.
- Trained junior members of the support organization in best practices and debugging techniques.
System Engineer
Casa Systems Inc.
02.2014 - 10.2019
- Conducted Casa Systems flagship C100G product demos during sales meetings pitching product features: edge services routing, DHCP provisioning, and interoperability with third party servers.
- Reviewed clients legacy broadband access technologies and produced CMTS and IP routing configurations for migration to Casa's C100G platform.
- Trained customers and channel partners in C100G best practices, ensuring scalable fault tolerant and redundant actionable performance improvements.
Professional Services Consultant
Arris Group Inc.
11.2011 - 12.2013
- Hands on C4 and E6000 OSPF routing and IP interoperability: SSH, TFTP, DNS, SNMP, and VOIP configurations in service provider accounts.
- Led large scale Metro Ethernet over MPLS implementations using 802.1Q tag switching and QoS expedited markings In service provider accounts.
- Developed scalable network design including load balancing, segmentation, logging, and monitoring.
Network Consultant II
Cisco Systems Inc.
07.2008 - 01.2011
- Designed and implemented networks in collaboration with professional service engineers.
- Provided scalable Cisco routing and switching configuration assistance in customer deployments.
- Worked closely with customers to identify business costs and benefits of implementing network computing solutions.
- Administered and prepared programs for IP addresses, enabled security services HTTP/S, and trained personnel in SUN Microsystems operating system server installations.
Education
Bachelor of Science - Business Administration
Saint Louis University
St Louis, MOSkills
- JSON
- Restful APIs
- GraphQL
- RSA Certificates
- AWS Security
- Tines No-code Automation
- JIRA and Confluence
- Pendo Product Analytics
Certification
- Amazon Web Services Solutions Architect Associate - SAA
- iSC2 Certified Information Systems Security Professional - CISSP
- Tines Core Certified
Timeline
Sr. Technical Solutions Engineer
JupiterOne Inc.
10.2021 - Current
System Engineer
Casa Systems Inc.
02.2014 - 10.2019
Professional Services Consultant
Arris Group Inc.
11.2011 - 12.2013
Network Consultant II
Cisco Systems Inc.
07.2008 - 01.2011
Bachelor of Science - Business Administration
Saint Louis University
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