Diane Catlett
North Las Vegas,NV
Summary
Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.
Overview
17
17
years of professional experience
Work History
Family School Liasion
CCSD
2017.08 - Current
- Responsible for developing and maintaining collaborative partnerships with 50 CCSD schools to improve family engagement by scheduling classes through the FACES University of Family Learning Program.
- Collects and maintains accurate data to document outcomes and impact of family engagement activities at events.
- Help families register for school each year.
Customer Care Representative
Nellis Auction
2020.11 - 2022.08
- Participates in front desk operations, including answering phones, responding to live chats, and responding to customer concerns via email.
- Providing professional and timely responses to all customers.
- Create new customer accounts and data entry. Create and cancel customer appointments.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Site Coo
Community In Schools Of Nevada
2021.02 - 2021.08
- Provided comprehensive case management to 50 elementary students at local elementary schools to offer support with educational assistance, attendance monitoring, behavioral guidance, and any other needs.
- Responsible for documenting case notes in the case management system within established timelines.
- Collaborated with school staff to meet students’ needs, goals, and objectives.
Special Education Teacher Assistant
CCSD
2007.08 - 2017.06
- Responsible for providing interventions and support to meet the moderate to severe safety, health, personal care needs of students with moderate to severe Autism and other developmental disabilities; under the supervision of the special education teacher.
- Assisted in the implementation of Individual Education Programs for students, helped monitor their progress, and worked with students to develop their social skills.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
Education
Associate of Arts - Liberal Arts And General Studies
Feather River College
Quincy, CA06.2003
Skills
- Excellent personal motivation with a proven ability to build and work independently in a strong team-concept environment.
- Strong interpersonal skills resulting in exceptional rapport with people. Able to deal courteously, professionally, and tactfully with the public in various circumstances.
- Focused, versatile, dependable, multi-task oriented, flexible, positive, emotionally stable, and able to adapt effectively to challenges and emergencies.
Timeline
Site Coo
Community In Schools Of Nevada
2021.02 - 2021.08
Customer Care Representative
Nellis Auction
2020.11 - 2022.08
Family School Liasion
CCSD
2017.08 - Current
Special Education Teacher Assistant
CCSD
2007.08 - 2017.06
Associate of Arts - Liberal Arts And General Studies
Feather River College
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