Diane Chavanne
Meriden,CT
Summary
People oriented Front Desk Receptionist with exemplary multitasking, time management and customer service skills . Dependable and quick-learning team player with effective communication and organizational skills. Responsible professional willing to go extra mile to assist others with solving problems.
Contact Information: Diane70806@gmail.com
#516-972-8554
Overview
20
20
years of professional experience
Work History
Legal Assistant
Polsky, Shouldice & Rosen, LLC
Rockville Centre, NY
04.2022 - 04.2024
- Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area; efficiently handling heavy call volume throughout the day.
- Streamlined appointment scheduling for attorneys, resulting in improved time management and increased productivity.
- Facilitated effective communication between attorneys, paralegals, and clients by managing phone calls, emails, and messages promptly.
- Improved accuracy of client information by maintaining up-to-date records in the firm's database system.
- Assisted paralegals with document production tasks such as copying forms or scanning files into electronic format.
Receptionist
Assisi Veterinary Hospital
Malverne, NY
09.2021 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered large volume of incoming calls daily to resolve customer issues, to order medication refills, order prescription food and schedule appointments for doctors, groomers and kennel staff.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
5th Grade Elementary Teacher
NYC Department Of Education
Corona, NY
09.2004 - 06.2020
- Built positive relationships with parents to involve families in educational process.
- Planned lessons according to district standards to cover requirements and prepare for standardized tests.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
- Implemented classroom management improvements to enhance class morale and engagement.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Collaborated with administrators on classroom policies, management strategies and discipline.
Education
Master of Arts - English
SUNY Stony Brook
Stony Brook, NYBachelor of Arts - English/ Education
Molloy College
Rockville Centre, NYSkills
- Reliable and Punctual
- Verbal and Written Communication
- Courteous and Professional
- Attention to Detail
- Computer Proficiency
- Multitasking and Prioritization
- Personal Initiative
Timeline
Legal Assistant
Polsky, Shouldice & Rosen, LLC
04.2022 - 04.2024
Receptionist
Assisi Veterinary Hospital
09.2021 - 11.2023
5th Grade Elementary Teacher
NYC Department Of Education
09.2004 - 06.2020
Master of Arts - English
SUNY Stony Brook
Bachelor of Arts - English/ Education
Molloy College
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