DIANE CONSTANTY
Wauconda,IL
Summary
At the City of Des Plaines, I assisted with the integration of cutting-edge telecommunications technologies. My leadership in team coaching and problem-solving, combined with a keen attention to detail, propelled our technical support to new heights. My expertise spans both effective communication and technical documentation, ensuring operational excellence and safety.
Diligent Communications Technician successful in emergency services. Over 18 years of hands-on experience working as supervisor for telecommunications in an emergency setting. A strong team player works with little to no supervision. Excellent abilities in comparing technologies and finding quick solutions.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level records clerk position. Ready to help team achieve goals.
Overview
31
31
years of professional experience
Work History
Telecommunications Supervisor
City of Des Plaines
11.1986 - 05.2017
- Improved customer satisfaction ratings by resolving escalated service issues in a timely manner while adhering to company protocols.
- Championed the adoption of innovative telecommunications technologies, fostering a culture of continuous learning and growth within the organization.
- Conducted regular evaluations of staff performance, providing constructive feedback and coaching to boost overall team effectiveness.
- Oversaw a team of technicians to provide top-notch technical support for all telecommunications equipment and systems.
- Conducted performance evaluations for team members, identifying areas for improvement and growth opportunities.
- Followed standards and procedures to maintain safe work environment.
- Accurately read, understood and carried out written instructions.
Education
High School Diploma -
QUEEN OF PEACE
Burbank, IL05-1980
Skills
- Customer support
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Effective communication
- Written communication
- Professional demeanor
- Technical documentation
Timeline
Telecommunications Supervisor
City of Des Plaines
11.1986 - 05.2017
High School Diploma -
QUEEN OF PEACE
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