Diane Dewey
Patient Support Associate
Columbus,OH
Summary
Experienced Patient Support Associate with strong communication skills and a commitment to quality patient care. Proficient in scheduling, insurance verification, and payment processing, ensuring efficient healthcare operations. Ready to leverage expertise to enhance patient satisfaction and support healthcare teams.
Overview
24
24
years of professional experience
Work History
Patient Support Associate
Ohio Health
02.2007 - Current
- Supported nurses and other healthcare personnel by providing efficient clerical support services.
- Actively participated in training programs designed to enhance knowledge of healthcare topics.
- Assisted with scheduling appointments, verifying insurance information, and processing payments accurately.
- Worked collaboratively within a team environment to ensure that all patient needs were met promptly.
Medical Assistant
Ohio Health Family Medicine
07.2007 - 2026
- Assisted in patient intake processes, ensuring accurate documentation and efficient workflow.
- Managed appointment scheduling and coordinated patient follow-ups to optimize clinic operations.
- Conducted vital sign assessments and recorded patient histories to support clinical teams.
- Collaborated with healthcare providers to streamline communication and improve patient care delivery.
- Maintained medical equipment and ensured compliance with safety standards within the practice environment.
- Supported inventory management by tracking supplies and placing orders as necessary for clinic functionality.
- Educated patients on treatment plans, medications, and preventive care protocols to enhance understanding.
- Participated in team meetings to discuss operational improvements and contribute to strategic initiatives for better service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Medical Assistant
Pickerington Family Medicine
01.2002 - 07.2007
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
Education
Medical Terminology - Medical Terminology
Eastland Career Center
Columbus, OH01.1998
Certification - Critical Care Tech
Mount Carmel
Columbus, OH07.1996
Skills
Accurate documentation practices
Understanding healthcare systems
Organizational capabilities in healthcare settings
Dedication and reliability in work ethics
Advocacy for patient rights
Knowledge of medical terminology
Empathy and caring attitude
Flexibility and adaptability in roles
Punctuality with a strong work ethic
Monitoring safety protocols
Timeline
Medical Assistant
Ohio Health Family Medicine
07.2007 - 2026
Patient Support Associate
Ohio Health
02.2007 - Current
Medical Assistant
Pickerington Family Medicine
01.2002 - 07.2007
Medical Terminology - Medical Terminology
Eastland Career Center
Certification - Critical Care Tech
Mount Carmel