DIANE DINENNO
Overview
25
25
years of professional experience
Summary
Results-oriented professional skilled in excellent negotiation and strategic partnership development. Experience in analyzing market trends and implementing innovative initiatives to enhance account management, ensuring optimal client outcomes and satisfaction.
Work History
Senior Account Manager
Aetna
04.1992 - 06.2017
- Developed and implemented tailored solutions to meet clients' healthcare needs and objectives.
- Collaborated with teams to streamline processes and improve service delivery efficiency.
- Analyzed market trends to identify growth opportunities and inform strategic decision-making.
- Conducted routine business reviews with clients, identifying areas for improvement, and making recommendations to optimize account outcomes.
- Implemented proactive account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience
- Led the renewal process and strategy for more complex accounts by overseeing the compilation of client information, needs analysis, and helping deliver timely, tailored solutions.
- Identified gaps in coverage, reviewed claims, secured existing business, and drove the sale of additional services and lines of coverage.
- Built and maintained strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
- Conducted employee benefits enrollment meetings and educational presentations for employer groups.
- Assisted employees with health plan selection, eligibility, and benefits-related questions.
- Partnered with employers and brokers to support successful open enrollment campaigns.
Skills
- Business development
- Strategic partnership development
- Negotiation strategies
- Partnership management
- Account forecasting
- Schedule management
President's Club Winner 4 years
National Accounts and Key Accounts Winner.
Timeline
Senior Account Manager
Aetna
04.1992 - 06.2017