Diane Direnzo

Provide Support

• Conducted assessments to determine consumer eligibility for services and resources.
• Evaluated consumer needs through interviews, observations, and review of documentation.
• Secured support and services for newly enrolled members
• Provided community resources, educated on Medicaid, assisted with application process

• Coordinated client services and resources to enhance residential support outcomes, including conducting assessments and providing information and referrals to programs and community resources for residents in 2 apartment buildings.
• Developed and maintained strong relationships with clients, families, and apartment management.
• Organized educational programming monthly for residents. Set up volunteer support programs, assisted with Resident counsel meeting,
• Provided support and education to residents regarding Medicare and Medicaid.

• Supported case management and assessment staff for PASSPORT and Residential State Supplement programs.
• Supported Nursing staff who was issuing Level of Care and Pre Admission Screening and Resident Review
• Tracked consumer eligibility within Ohio Medicaid system. Helped to facilitate Medicaid application and redetermination processes for consumers, including acting as a liaison between local Department of Jobs and Family services and consumers, when needed.
• Helped secure services, communicated with service providers