Jami Gilronan, LSW
Warren,OH
Summary
Versatile Quality Supervisor with comprehensive experience in Assessment and Care Management. Superb communication and organizational abilities and knowledge of Medicare and Medicaid guidelines.
Overview
15
15
years of professional experience
Work History
Care Quality Supervisor
Direction Home Of Eastern Ohio
Youngstown, OH
01.2009 - 05.2024
- Supervised 10 Comprehensive Waiver Assessors in daily operations including scheduling, service planning and enrollment onto waiver programs.
- Monitored documentation systems for tracking, corrective actions, preventative measures, and process improvements over time.
- Collaborated with cross-functional teams to establish quality standards and ensure compliance with ODM/ODA contracts.
- Established a culture of continuous improvement by soliciting feedback from team members, recognizing their contributions, and implementing suggestions for process enhancements.
- Led monthly team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Completed various waiver assessments as indicated by staffing levels.
Education
Bachelor Of Arts - Social Work
Youngstown State University
Youngstown, OH03.1996
Skills
- Staff Training
- Scheduling
- Critical Thinking
- Attention to Detail
Accomplishments
*Graduate of The Disney Institute of Creativity and Innovation September 2015
* Graduate of The Kandel Leadership Academy June 2014
*Graduate of LEAN Six Sigma Akron University August 2013
Licensed Social Worker State of Ohio
July 1996
S. 0023043
Timeline
Care Quality Supervisor
Direction Home Of Eastern Ohio
01.2009 - 05.2024
Bachelor Of Arts - Social Work
Youngstown State University