Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Diane Ellenberger

Akron,OH

Summary

Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

44
44
years of professional experience

Work History

Optician

EyeDoctors
06.2006 - 10.2006
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Performed basic vision testing for new patients.

Optician and Human Resourses Director

Vision Care Associates
10.2006 - 07.2010
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Collaborated with managers to identify and address employee relations issues.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Performed basic vision testing for new patients.

General Manager- Licensed Optician

America's Best Contact And Eyeglasses
02.2011 - Current

Optical Manager

Shopko Stores, Inc.
08.1988 - 08.2003
  • Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
  • Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Explained prescriptions, optical terminology and products to customers.
  • Recorded measurements, adjusted eye wear and made changes based on customer feedback.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Performed basic vision testing for new patients.

Optician

Wisconsin Vision And Hearing
06.1986 - 06.1998
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Aided in selection of eyeglass frames based on customer preferences.

Optician

Dr. Leo Lakritz,M.D.
06.1985 - 06.1986

Optician

Shopko Stores, Inc.
06.1979 - 06.1985

Education

High School - Administrative Assistance And Secretarial Science

Beloit Memorial High School
Beloit, WI
05.1981

Skills

  • Total Quality Management
  • Performance Improvement
  • Project Management
  • Project Planning
  • Sound Judgment
  • Sales Expertise
  • Staff Retention Programs
  • Departmental Operations Management
  • Coaching and Mentoring
  • Supervision and Training
  • Inventory Control
  • Staff Motivation
  • Sales Team Development
  • Budgeting and Cost Control Strategies
  • Profit and Loss Accountability
  • Team Oversight
  • Troubleshooting Expertise
  • Analytical Skills
  • Leadership
  • Profit and Loss
  • Management Training
  • Staff Management
  • Multimillion-Dollar P&L Management
  • Team Training
  • Recruitment
  • Team Leadership
  • Performance Evaluations
  • Communication Skills
  • Budgeting and Cost Control
  • Human Resources Leadership
  • Administrative Skills
  • Customer Experience
  • Staff Development
  • Employee Scheduling
  • Financial Document Control
  • Budget Administration
  • Staff Training
  • Training and Development
  • Verbal and Written Communication
  • Labor Cost Controls

Accomplishments

Awarded General Manager of the year runner up in 2015 and General Manager of the year 2nd place 2019

Timeline

General Manager- Licensed Optician

America's Best Contact And Eyeglasses
02.2011 - Current

Optician and Human Resourses Director

Vision Care Associates
10.2006 - 07.2010

Optician

EyeDoctors
06.2006 - 10.2006

Optical Manager

Shopko Stores, Inc.
08.1988 - 08.2003

Optician

Wisconsin Vision And Hearing
06.1986 - 06.1998

Optician

Dr. Leo Lakritz,M.D.
06.1985 - 06.1986

Optician

Shopko Stores, Inc.
06.1979 - 06.1985

High School - Administrative Assistance And Secretarial Science

Beloit Memorial High School

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Diane Ellenberger