Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diane Erena

Phoenix,AZ

Summary

Dynamic professional with a proven track record at Pieology Pizzeria, enhancing sales and employee satisfaction through effective management and strategy implementation. Fluent in Spanish, I excel in problem-solving and exceptional customer service, fostering strong relationships and a positive, productive work environment. Skilled in time management and workflow optimization, I drive success and exceed goals with a friendly and outgoing approach.

Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

2
2
years of professional experience

Work History

Barista

Dutch Bros
Glendale, AZ
06.2024 - 12.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

General Manager

Pieology Pizzeria
Avondale
08.2022 - 03.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

Highschool Diploma -

Copper Canyon Highschool
Glendale, AZ
05.2023

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Cleanliness
  • FLUENT IN Spanish
  • Workflow management
  • Exceptional customer service
  • Active listener

Languages

Spanish
Native or Bilingual

Timeline

Barista

Dutch Bros
06.2024 - 12.2024

General Manager

Pieology Pizzeria
08.2022 - 03.2024

Highschool Diploma -

Copper Canyon Highschool
Diane Erena