Diane Flakne
Columbia Heights,MN
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Deli and Bakery Lead
Target Store
01.2012 - Current
- Schedule and supervise staff, including assigning tasks and responsibilities
- Conduct regular performance evaluations and provide feedback to employees
- Foster a positive work environment, promote teamwork, and address employee concerns or conflicts
- Expanded skills of new employees by delivering knowledge-rich training
- Resolved issues and ensured customer satisfaction by promptly and professionally addressing customer complaints and concerns.
Administrative Assistant, Assets Protection Department
Target Corporation
- Assisted with general office tasks such as completing daily paperwork, answering phone calls, responding to emails, managing calendars, scheduling appointments, and maintaining office supplies.
- Maintained accurate records, databases, and filing systems
- Liaised with internal and external stakeholders, including employees, customers, suppliers, and vendors
- Prioritized workloads, met deadlines, and managed multiple assignments
Registration Lead
University of Minnesota
- Manned extremely fast-paced front desk reviewing forms prior to registration, directing students to proper areas, and answering questions
- Supervised up to 12 student workers, authorized forms, spoke with major departments in order to help solve problems.
- Entered scholarships into the system, and registered students for classes
- Trained student employees in registration procedures and protocols.
Education
Bachelor of Arts - French
Skills
- Office Management
- Conflict Resolution
- Excellent Verbal & Written Skills
- Meeting Coordination
- Client Relations
- Staff Management
Timeline
Deli and Bakery Lead - Target Store
01.2012 - Current
Administrative Assistant, Assets Protection Department - Target Corporation
Registration Lead - University of Minnesota
University of Minnesota, Twin Cities Campus - Bachelor of Arts, French