Deana Lane
Florence,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Deli/bakery Team Lead Meat/Produce Team Lead
Walmart
Sandpoint, ID
09.2023 - Current
- Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Improved bakery efficiency by implementing streamlined processes and procedures.
- Contributed to the development of seasonal menus, keeping offerings fresh and appealing to customers yearround.
- Mentored junior staff members in proper baking techniques, enhancing their skills and overall value to the team.
- Increased customer satisfaction through consistently delivering high-quality products and excellent service.
Customer Service Representative
Premera Blue Cross Of Washington
Spokane, WA
01.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service and Operations Analyst
Triserv Appraisal Management
Roswell, GA
05.2020 - 11.2022
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
Head Bartender
OK Lanes Bowling Alley
Oldtown, ID
06.2017 - 09.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Receptionist
Bliss Chiropractic and Acupuncture
Newport, WA
10.2014 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Associate of Arts - Early Childhood Education
Cerro Coso Community College
Ridgecrest, CA2015
Associate of Arts - Early Childhood Education
Kaplan University
Davenport, IA03.2008
Skills
- Calm and Professional Under Pressure
- Customer Service and Assistance
- Efficient and Detail-Oriented
- Call Documentation
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- POS Systems and Ordering Platforms
- Cash Register Operations
- Collections
- Referrals
- Authorization Dept
References
Angela Dinkins (615)-561-3040
Tayler Sands. (509)-671-5348
Rylee Patrick. (501)-293-1115
Christina Pilalas (208)-290-6790
Timeline
Deli/bakery Team Lead Meat/Produce Team Lead
Walmart
09.2023 - Current
Customer Service Representative
Premera Blue Cross Of Washington
01.2023 - 09.2023
Customer Service and Operations Analyst
Triserv Appraisal Management
05.2020 - 11.2022
Head Bartender
OK Lanes Bowling Alley
06.2017 - 09.2020
Receptionist
Bliss Chiropractic and Acupuncture
10.2014 - 05.2021
Associate of Arts - Early Childhood Education
Cerro Coso Community College
Associate of Arts - Early Childhood Education
Kaplan University