Summary
Overview
Work History
Education
Skills
Timeline
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DIANE FOX

At home Data Entry/Clerk
Glen Ellen,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Personable [Job Title] with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and [Type] writing.

Overview

22
22
years of professional experience

Work History

Vital Statistics Clerk

State Of Oregon
09.2016 - 02.2017
  • Increased efficiency by streamlining filing systems and organizing important documents.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Produced high-quality communications for internal and external use.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Utilized office management software to record and track customer information.
  • Edited and proofread documents for accuracy and completeness.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Supported staff on special assignments and ad hoc projects.

Patient Representative

Kaiser Permanente
03.2008 - 04.2016
  • Collaborated with medical staff to ensure timely and accurate communication of patient needs.
  • Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
  • Provided exceptional customer service to patients, creating a welcoming and supportive environment.
  • Educated patients on healthcare policies and procedures, promoting adherence to treatment plans.
  • Managed patient intake process, ensuring accurate documentation and efficient service delivery.
  • Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.
  • Improved patient retention rates by maintaining strong relationships through regular followups.
  • Coordinated care among various departments, streamlining processes and enhancing overall efficiency.
  • Increased accessibility to healthcare services by assisting patients in navigating complex systems.
  • Advocated for patients'' rights, ensuring their needs were met within the scope of the healthcare system.
  • Facilitated communication between patients, families, and medical professionals for optimal care coordination.
  • Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
  • Conducted proactive outreach initiatives to identify at-risk individuals in need of healthcare support services.
  • Supported continuous improvement efforts by providing valuable feedback on existing policies and procedures.
  • Contributed to a positive workplace culture by actively participating in team meetings and professional development opportunities.
  • Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
  • Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
  • Verified any changes or data updates to patient records and checked insurance information at each appointment.
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Informed patients of excessive wait times and offered to reschedule appointments.
  • Monitored patient flow throughout day to maintain appointment times and schedules.
  • Scheduled appointments for patients and placed reminder calls 48 hours before office visits
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Educated patients on importance of preventive health care and insurance coverage.
  • Resolved patient billing issues in line with established guidelines.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Engaged with patients to provide critical information.
  • Delivered support to medical staff in completion of patient paperwork.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Phlebotomist

Providence Portland Medical Center
10.1997 - 01.2002
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.

Phlebotomist

OHSU Hospital
01.1995 - 01.1997
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Monitored patients for reactions and verified sample quality.
  • Reviewed patient records for accuracy and completeness.
  • Organized daily work based on collection priority.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Conducted venipuncture and other CT procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Verified patients' identification for proper sample collection.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Assisted in training and onboarding new phlebotomists.
  • Verified proper storage and transportation of specimens to laboratories.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Reviewed and processed requisitions for laboratory tests.

Education

Bachelor of Science - Nursing

Linfield School of Nursing
Portland, OR

Associate of Science - Nursing

Warner Pacific College
Portland, OR
06.1995

GED -

GED
Portland Oregon
10.1988

Skills

  • Administrative Support
  • Information Security
  • Correspondence Writing
  • Database entry
  • Cash Management
  • Quality Control
  • Bookkeeping
  • Research
  • File Maintenance
  • Schedule and calendar management
  • Database Management
  • Calendar Management
  • Driver correspondence
  • Cash Handling
  • Point of sale operation
  • Basic accounting
  • Mail Sorting
  • Customer Satisfaction
  • Administrative tasks
  • Document Management
  • Operations Support
  • Travel Arrangements
  • Meeting Coordination
  • Processing mail
  • Quality Management
  • Mail handling
  • Filing systems
  • File and database management
  • Telephone Etiquette
  • Expense Reports
  • Relationship Building
  • Proofreading
  • Prioritization
  • Mail Processing
  • Record preparation
  • Proficient in computer technology
  • Typing Speed 40 wpm
  • Switchboard Operation
  • Data Entry
  • Office Supply Management
  • Equipment Troubleshooting
  • Invoice Processing
  • Scheduling
  • Records Maintenance
  • Business Documentation
  • Document Editing
  • Office Machine Operation
  • Written Communication
  • Interpersonal Skills
  • Multitasking
  • Time management abilities
  • Professional and mature
  • Organizational Skills
  • Adaptability and Flexibility
  • Continuous Improvement
  • Microsoft Office Suite
  • Staff Training
  • Basic Bookkeeping
  • Time Management
  • Analytical Skills
  • Materials Organization
  • Customer Communication
  • Office Equipment Operation
  • Data Gathering
  • Data Recording
  • Problem-solving aptitude
  • Attention to Detail
  • Excellent Communication
  • Records Management Software
  • Team Collaboration
  • Professional Demeanor
  • Regulatory Compliance
  • Goal Setting
  • Teamwork and Collaboration
  • Inventory Assessment
  • Event and Activity Planning
  • Document Typing and Formatting
  • Effective Communication
  • Adaptability
  • Staff Supervision
  • Google Drive
  • Professionalism
  • Microsoft Office
  • Accounts Payable and Receivable
  • Record Sorting and Filing
  • Creative Thinking
  • Reliability
  • Self Motivation
  • Interpersonal Communication
  • Active Listening
  • Bookkeeping Software

Timeline

Vital Statistics Clerk

State Of Oregon
09.2016 - 02.2017

Patient Representative

Kaiser Permanente
03.2008 - 04.2016

Phlebotomist

Providence Portland Medical Center
10.1997 - 01.2002

Phlebotomist

OHSU Hospital
01.1995 - 01.1997

Bachelor of Science - Nursing

Linfield School of Nursing

Associate of Science - Nursing

Warner Pacific College

GED -

GED

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DIANE FOXAt home Data Entry/Clerk