Nancy Blanchard

Vital Records Bilingual Clerk

Tulsa Helth Department

07.2013 - Current

Handled sensitive information with discretion while maintaining strict confidentiality protocols.
Streamlined document processing for increased efficiency and reduced turnaround time.
Expedited workflow processes by efficiently managing multiple tasks simultaneously without compromising quality.
Managed office tasks such as filing, data entry, and scheduling appointments, contributing to an organized work environment.
Facilitated communication between clients and staff, bridging language barriers to ensure clear understanding.
Assisted clients with inquiries, addressing concerns promptly and professionally.
Collaborated with colleagues on cross-functional projects that required bilingual skills for successful completion.
Served as a cultural liaison, helping clients navigate unfamiliar processes or terminology while making them feel at ease in the office environment.
Demonstrated flexibility and adaptability when faced with changing priorities or new responsibilities within the organization.
Resolved client issues with empathy, fostering positive relationships that led to repeat business.
Enhanced customer satisfaction by providing bilingual support in both English and Spanish.
Increased workplace productivity through efficient translation of documents and correspondence between departments.
Reduced errors in translated materials through rigorous attention to detail, resulting in improved client satisfaction ratings.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.