Diane Frederic
Corporate Travel Consultant
Fleetwood,PA
Summary
Corporate Travel Consultant with 22 years of experience handling corporate travel details. Highly organized and able to complete multiple tasks while working independently. Good at troubleshooting and handling customer support issues.
Overview
22
22
years of professional experience
Work History
Corporate Travel Consultant
Travel Edge, Worldview Travel
Toronto, Ontario, Canada
08.2006 - 04.2020
- Specialized in booking domestic and international travel for IKEA North America and Magna International.
- Worked remotely with team and clients.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for clients, arranging for airfare as well as hotel and rental car reservations.
Corporate Travel Consultant
Rosenbluth International
Allentown, PA
03.1998 - 08.2006
- Provided exemplary customer service to new and existing clients managing calls and emails.
- Maintained multiple high level corporate accounts and VIP travel.
- Specialized in international travel.
- Coached new travel consultants at Killarney, Ireland location.
- Worked within high call volume agency.
Education
Bachelor of Arts - Spanish For International Trade
Indiana University of Pennsylvania
Indiana, PA12.1995
Skills
- Reservations Booking - Sabre, Turbo, Sabre Red and Apollo GDS systems
- Travel Itineraries
- Airline Rules
- Transportation Booking
- International and Domestic Travel
- Ground Transportation
- Hotel Booking
- Loyalty Programs
- Company Guidelines and Procedures
- Credit Card Payments
- Industry Standards
- Process Refunds and Exchanges
Timeline
Corporate Travel Consultant
Travel Edge, Worldview Travel
08.2006 - 04.2020
Corporate Travel Consultant
Rosenbluth International
03.1998 - 08.2006
Bachelor of Arts - Spanish For International Trade
Indiana University of Pennsylvania
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