Diane Garry

Did Medicare and Medicaid billing for nursing home facilities

Verified that claims were being paid or denied for whatever reason

Verified residents 3/day hospital stays

Verified residents eligibility

Verified if residents had other insurance, insurance supplements, or nursing home insurance

Verified that MDS was charted before claims were billed

Contacted nursing facilities to verify information

• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
• Communicated with clients and customers to gather, provide and share updated information on products and services.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business..
• Collected, arranged, and input information into database system.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
• Enhanced company reputation by providing exceptional customer service and support.
• Contacted doctor's offices for prescriptions