Diane Gibson
Henrico,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
Work History
Uber1
Virginia Credit Union
Richmond , Virginia
03.2012 - Current
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Commercial Risk Management Specials
Lutheran Trust
St Louis, MO
07.2007 - 07.2010
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
Senior Account Representative
Travelers Insurance
Midlothian, VA
04.1996 - 06.2007
- Identified issues with proactive approach and resolved or escalated problems.
- Analyzed accounts for delinquencies and other ongoing issues.
- Supported customer satisfaction through regular follow-up and communication.
- Identified and implemented process improvements to maximize efficiency.
- Collaborated with other departments to address customer needs and service requests.
Education
Bachelor Of Science - Mass Communications
Virginia Commonwealth University
Richmond, VA 08.1988 - 12.1990
Associate Of Business Administration - Accounting
J. Sargeant Reynolds
Richmond, VA 01.1991 - 05.1993
Skills
Dependable and Responsible
Analytical and Critical Thinking
Planning and Coordination
Teambuilding
Teamwork and Collaboration
Decision-Making
Interpersonal Communication
Multitasking Abilities
Critical Thinking
Data Entry
MS Office
Cultural Awareness
Timeline
Uber1
Virginia Credit Union
03.2012 - Current
Commercial Risk Management Specials
Lutheran Trust
07.2007 - 07.2010
Senior Account Representative
Travelers Insurance
04.1996 - 06.2007
Associate Of Business Administration - Accounting
J. Sargeant Reynolds
01.1991 - 05.1993
Bachelor Of Science - Mass Communications
Virginia Commonwealth University
08.1988 - 12.1990