Diane Herold
Sarasota,FL
Summary
Dynamic Senior Accounting Technician and Bank Teller with a proven track record at Sarasota County Government and Bank of America. Excelled in streamlining payment processes and enhancing vendor relations, demonstrating exceptional communication and detail-oriented skills. Known for outstanding customer service and ability to thrive under pressure.
Desire to utilize my professional experience and abilities to take on new challenges with a friendly and positive attitude.
Overview
15
15
years of professional experience
Work History
Senior Accounting Technician
Sarasota County Government
04.2018 - Current
- Review and create vendor PEID numbers for our Board and Clerk Vendors.
- Review and approve payment, travel and reimbursement requests daily.
- Completing the daily check run process to ensure our vendors receive payment.
- Completing the daily FPL upload to the bank.
- Open and close Purchase Order numbers.
- Completing stop payments and voids for customers and vendors requesting a reissue payment.
- Creating letters to send to vendors alerting them to an incorrect invoice.
- Review and verify direct deposit information received by our vendors.
- Generate a quarterly report for stale dated checks and create letters to send to vendors.
- Scanning and indexing multiple types of documents quickly and correctly.
Senior Bank Teller/Customer Service Representative
Bank of America
03.2010 - 04.2018
- Assisted customers with transactions including processing loan payments, accepting deposits, cashing checks.
- Daily scanning of completed proof work to ensure account transaction activity is captured.
- 4 years as the vault custodian with responsibilities of selling and receiving large amounts of cash daily and daily balancing of vault.
- Responsible for ordering cash for the banking center.
- Weekly balancing of the TCD (Teller Cash Dispenser) as well as adding cash when required.
- Two years as the ATM custodian responsible for removing and processing cash and check deposits, replenishing cash into the ATM and weekly balancing of the ATM.
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
Education
High School Diploma -
Sarasota High School
Sarasota, FL06-1988
Skills
Excellent communication skills
Articulate and well spoken
Accurate and detailed oriented
Works well under pressure
Customer service oriented
Flexible
Great relationships with co-workers
Willing to assist with new tasks
Timeline
Senior Accounting Technician
Sarasota County Government
04.2018 - Current
Senior Bank Teller/Customer Service Representative
Bank of America
03.2010 - 04.2018
High School Diploma -
Sarasota High School
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