Diane Holland
Lubbock,TX
Summary
Sales Associate with a proven track record at Marshalls, excelling in customer service and conflict resolution. Enhanced team productivity through effective collaboration and training, while implementing visual merchandising strategies that boosted seasonal promotions. Skilled in cash handling and maintaining a positive shopping experience, contributing to improved customer retention.
Overview
11
11
years of professional experience
Work History
Sales Associate
Marshalls Department Store
Lubbock
06.2015 - Current
- Trained new associates on store procedures and customer service standards.
- Implemented visual merchandising techniques to showcase seasonal promotions effectively.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
BBA - Finance
Texas Tech University
Lubbock, TX08.2023
Associate of Science -
South Plains College
Levelland, TX05.2023
Skills
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Goal oriented
- Cash handling
- Conflict resolution
- Customer service
Volunteer Work
I have volunteered at my church children’s ministry engaging and supervising children between 4 years of age to the 5th grade in educational and recreational activities.
Timeline
Sales Associate
Marshalls Department Store
06.2015 - Current
BBA - Finance
Texas Tech University
Associate of Science -
South Plains College