Diane Jock
Athens ,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Evening Shift Supervisor
BNY Mellon
12.1992 - Current
- Increased team productivity by implementing efficient evening shift schedules and task delegation.
- Improved employee retention rates by fostering a positive work environment and addressing staff concerns promptly.
- Enhanced customer satisfaction by ensuring timely completion of tasks and maintaining high-quality standards during the evening shift.
- Streamlined workflow processes, resulting in a more efficient and organized work environment for the evening team.
- Conducted regular performance evaluations, providing constructive feedback for continuous improvement among staff members.
- Resolved conflicts between staff members professionally and swiftly, promoting a harmonious work atmosphere during the evening shift.
- Led by example in demonstrating exceptional customer service skills, motivating staff members to consistently exceed expectations during their interactions with clients.
- Developed strong relationships with team members through open communication channels, serving as an accessible point of contact for addressing concerns or soliciting feedback.
- Successfully navigated high-pressure situations during the evening shift, maintaining composure and decisiveness while guiding the team through periods of increased workload or unforeseen challenges.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Conducted performance reviews and provided staff with feedback and guidance.
Education
High School Diploma -
Rome Free Academy
Rome, NY06.1991
Skills
- Time Management
- Task Prioritization
- Problem Solving
- Industry Knowledge
- Performance Management
- Attention to Detail
- Conflict Resolution
- Customer Service
- Assigning Work
- Complaint Resolution
Accomplishments
- Supervised team of 12 staff members.
Timeline
Evening Shift Supervisor
BNY Mellon
12.1992 - Current
High School Diploma -
Rome Free Academy
Accomplishments
Recipient of the Outperformance Award in 2009 and 2011
Perfect Attendance for over 20 years
Client Service Award
Employee of the Month numerous times
Accomplishments
Recipient of the Outperformance Award in 2009 and 2011
Perfect Attendance for over 20 years
Client Service Award
Employee of the Month numerous times
Accomplishments
Recipient of the Outperformance Award in 2009 and 2011
Perfect Attendance for over 20 years
Client Service Award
Employee of the Month numerous times
Accomplishments
Recipient of the Outperformance Award in 2009 and 2011
Perfect Attendance for over 20 years
Client Service Award
Employee of the Month numerous times