KEITH RAY SR
Bartlett
Summary
Seasoned Government Operations and Purchasing Professional with over 20 years of experience in procurement, inventory management, and departmental coordination. Led staff supervision, inventory systems management, and compliance with purchasing policies. Recognized as Employee of the Year in 2025. Pursuing an Associate of Applied Science in Business Administration - Management to enhance operational leadership.
Overview
32
32
years of professional experience
Work History
Evening Shift Supervisor
Immersion Hospitality
Memphis
01.2018 - Current
- Supervised evening shift personnel, ensuring adherence to operational policies
- Trained employees and delegated daily assignments to optimize workflow
- Resolved customer service issues, maintaining high service quality standards
- Compiled performance summary reports for each shift to analyze team efficiency.
Acting Coordinator - Customer Service Department
Shelby County Criminal Court Clerk's Office
Memphis
04.2004 - Current
- Supervised cashier staff to ensure accurate financial transactions and coordinated workflow with County Finance Department for timely reporting
- Organized on-site and off-site court documentation records storage systems to enhance accessibility and compliance
- Trained staff on document intake procedures and filing compliance standards to ensure adherence to regulatory requirements
- Responded to subpoenas for official Criminal Court Clerk records
Special Projects Coordinator
Shelby County Government - Criminal Court Clerk's Office
Memphis
01.2004 - Current
- Solicits vendor quotes and manages RFQ/RFP processes for departmental projects and operational needs
- Prepared and submitted purchasing requisitions, ensuring compliance with County procurement policies
- Liaised with Criminal Court Clerk, Judiciary, County Purchasing, and Finance Departments on purchasing matters
- Coordinated vendor services, maintenance requests, and operational logistics, enhancing functionality of Criminal Court facilities
- Assists Director of Finance with fiscal year budget planning and expenditure tracking
- Prepares resolutions for Board of Commissioners approval related to purchasing and special projects
- Maintains departmental inventory for office supplies and fixed assets across multiple court locations
- Supports implementation of purchasing workflow improvements under County financial system updates
- Coordinates supply distribution and operational readiness across satellite office locations
Court Coordinator - Cost / Escrow Department
Shelby County Criminal Court Clerk's Office
Memphis
01.2004 - Current
- Administered compliance reporting for Drive-While-You-Pay program, ensuring accurate information for Criminal Court Judges
- Managed staff operations related to accounts, garnishments, and bankruptcy processing
- Prepared operational reports for Escrows staff, contributing to informed decision-making on resource allocation
- Participated in Shelby County Government Cost Bill Committee, providing insights on budget management and cost recovery strategies
Court Coordinator - Grand Jury Department
Shelby County Criminal Court Clerk's Office
Memphis
01.2004 - Current
- Oversaw daily operations of Grand Jury Department, ensuring efficient workflow and compliance with legal standards
- Coordinated indictment processing and managed records workflows, facilitating timely case progression and documentation accuracy
- Supervised departmental staff, conducting annual performance evaluations to align goals and enhance team capabilities
- Acted as a liaison with the District Attorney's Office and municipalities regarding bind-over processing
Assistant Manager
Honey Baked Company
Memphis
01.1994 - 01.2004
- Managed daily retail store operations, ensuring efficient staff supervision and optimal customer experience
- Coordinated seasonal staffing operations to align workforce with peak sales periods
- Expanded corporate sales account relationships, enhancing client engagement and business growth
- Ordered inventory and maintained stock levels
- Prepared monthly P&L reports
Education
Diploma -
Trezevant High School
Memphis, TN05-1992
Associate of Applied Science (A.A.S.) - Business Administration - Management
Southwest Tennessee Community College
Memphis, TN03-2026
Skills
- Project Management
- Contract Management
- Financial Oversight
- Strategic Planning
- Project Evaluation
- Process Improvement
- Stakeholder Engagement
- Cross-Functional Collaboration
- Inventory Control & Tracking
- Stockroom coordination
- Team Leadership
- Government Operations Support
Honors And Recognition
- Employee of the Year, 2025, Criminal Court Clerk's Office
- Employee of the Quarter, 2024, Criminal Court Clerk's Office
Professional And Community Involvement
- Member, National Coaches Association (NYSCA)
- Founder & Head Coach, Memphis Hoop Stars Youth Program
- Former Head Coach, Bartlett Recreation Basketball Program
Education And Professional Training
- Associate of Applied Science (A.A.S.), Business Administration - Management, In Progress, Southwest Tennessee Community College
- University of Tennessee - CTAS Training, County Purchasing Certificate, County Debt Management, Leadership for Government Managers
- Shelby County Government Training, Management Organizational Skills, Red Carpet Customer Service, Accessing Your Department
- Diploma, Trezevant High School
Supervisory Leadership Experience
- Supervised Grand Jury Department personnel and completed annual evaluations
- Managed Escrow and Cost Department staff workflow operations
- Directed Customer Service Department cashier staff
- Trained employees on document processing and departmental procedures
- Currently supervise evening shift staff operations
Timeline
Evening Shift Supervisor
Immersion Hospitality
01.2018 - Current
Acting Coordinator - Customer Service Department
Shelby County Criminal Court Clerk's Office
04.2004 - Current
Special Projects Coordinator
Shelby County Government - Criminal Court Clerk's Office
01.2004 - Current
Court Coordinator - Cost / Escrow Department
Shelby County Criminal Court Clerk's Office
01.2004 - Current
Court Coordinator - Grand Jury Department
Shelby County Criminal Court Clerk's Office
01.2004 - Current
Assistant Manager
Honey Baked Company
01.1994 - 01.2004
Diploma -
Trezevant High School
Associate of Applied Science (A.A.S.) - Business Administration - Management
Southwest Tennessee Community College