Diane Kendrick
Phoenix,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Navigator
Community Bridges Inc.
Phoenix, AZ
07.2023 - Current
- Consistently remained professional and poised when dealing with all personnel, even during moments of extreme stress.
- Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
- Promoted safe navigation in restricted visibility situations through proficient use of radar functions like target tracking and range scaling.
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
- Mentored and supported new team members and provided in-depth training on navigational duties.
Lead Bus Operator
First Transit
Tempe, AZ
11.2021 - 02.2023
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
Production Supervisor
Nivel Parts & Manufacturing Company
Phoenix, AZ
09.2017 - 03.2019
- Managed team of 50 production associates, overseeing productive production processes and meeting all deadlines.
- Managed internal operational standards and productivity targets.
- Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
- Managed budgetary constraints effectively by controlling labor costs, optimizing resource utilization, and making strategic spending decisions.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
Lead Caregiver
Maricopa County Intergrated Health System
Phoenix, AZ
03.2002 - 06.2015
- Managed daily schedules for multiple patients, ensuring timely medication administration and adherence to medical advice.
- Managed a team of 10 caregivers to ensure the completion of daily tasks.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Scheduled daily and weekly care hours for client caseload.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Recovery Support Manager
Back To Life
Phoenix, AZ
03.2003 - 01.2006
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
GED -
Phoenix College Preparatory Academy
Phoenix, AZ03.1986
Skills
- Decision-making capabilities
- Team Coordination Experience
- GPS Navigation Proficiency
- Emergency response training
Timeline
Navigator
Community Bridges Inc.
07.2023 - Current
Lead Bus Operator
First Transit
11.2021 - 02.2023
Production Supervisor
Nivel Parts & Manufacturing Company
09.2017 - 03.2019
Recovery Support Manager
Back To Life
03.2003 - 01.2006
Lead Caregiver
Maricopa County Intergrated Health System
03.2002 - 06.2015
GED -
Phoenix College Preparatory Academy